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Vice President, Collection Strategy & Operations

Vice President, Collection Strategy & Operations

Executive AllianceSan Diego, CA, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Amazing opportunity for an experienced VP of Collections at a public Fortune 500 company. You will lead a team of Program Managers who oversee all collections programs — spanning pre-charge-off, post-charge-off, and third-party agency operations — while building new capabilities in legal collections, debt sales, and advanced contact strategies.

What you’ll get

  • Competitive 6-figure base salary ($160k-$190k)
  • Annual bonus
  • Equity, annual stock grant, and discount stock purchase plan
  • Amazing healthcare benefits and 401k
  • Hybrid position – 3 days in-office, 2 days remote
  • TONS of opportunity for career growth

About the Role

Our client is looking for an experienced and strategic professional to lead the end-to-end collections strategy and operations for their consumer and small business lending products. This role is ideal for a proven leader who can combine deep agency and BPO performance management expertise with hands-on operational execution.

This is a high-impact role that will directly influence credit losses, recovery performance, and customer experience across the lending portfolio.

Strategic Leadership

  • Lead the overall strategy, design, and execution of collections programs across multiple loan products and delinquency stages.
  • Develop and implement a legal collections strategy from the ground up, including selection and management of attorney networks or law firms.
  • Stand up a debt sale program, establishing operational processes, partner due diligence, and financial modeling to optimize recoveries.
  • Partner with Product, Risk, and Analytics to build contact strategy capabilities for new and existing products, leveraging segmentation, channel optimization, and test-and-learn approaches.
  • Drive innovation and automation within collections while maintaining compliance and operational excellence.

    • Operational Management

  • Manage and mentor a team of four Collections Program Managers responsible for channel execution, agency oversight, and performance optimization.
  • Own vendor and BPO management across pre- and post-charge-off collections; set performance expectations, monitor scorecards, and drive accountability.
  • Establish and monitor KPIs for all recovery programs (e.g., cure rates, liquidation rates, RPC, QA, compliance metrics).
  • Partner with Compliance, Legal, and Risk to ensure adherence to all applicable regulations, including FDCPA, Reg F, and UDAAP.
  • Lead cross-functional initiatives to enhance collections systems, reporting, and workflow automation.

    • Cross-Functional Collaboration

  • Collaborate with Product, Risk, Finance, and Data Science teams to align collections strategy with credit policy, portfolio performance, and financial goals.
  • Influence senior stakeholders with clear data-driven insights and recommendations.
  • Represent the collections organization in cross-functional forums focused on customer experience, regulatory strategy, and portfolio management.

    • Qualifications

  • 8+ years of experience in collections or recovery leadership, including significant exposure to agency / BPO oversight.
  • Must have experience leading both b2b and consumer collections for a creditor / lender
  • Proven success in building or scaling new collections channels — such as legal collections, debt sales, etc.
  • Strong analytical and operational mindset with the ability to manage to KPIs and financial targets.
  • Deep understanding of consumer protection and collections regulations (FDCPA, Reg F, UDAAP, SCRA).
  • Experience managing high-performing teams and developing leaders.
  • Familiarity with collections platforms, CRM / dialer systems, and performance reporting tools.
  • Experience in fintech, digital lending, or multi-product financial services.
  • Proven track record of program design and launch in complex, regulated environments.
  • Strong relationship management skills with external partners (agencies, law firms, debt buyers).
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