Wild Encounters Supervisor

Cincinnati Zoo & Botanical Garden (CZBG) is a leader in animal care, wildlife conservation, sustainability, education, and community engagement. Our Mission is to create adventure, convey knowledge, conserve nature, and serve our community. We accomplish this by inspiring every visitor with wildlife every day by providing opportunities to be close enough to care. We are passionate about our commitment to Animal Excellence and succeed at this by pursuing our Core Values of : Collaborative Relationship; Positivity & Energy; Accountability, Mutual Trust & Respect; Progressive Thinking; Pride, Passion & a Sense of Ownership.

Successful candidates will demonstrate the following leadership attributes : You Model the example for others to follow; You Inspire others to work towards an exciting future and shared vision; You Challenge yourself and others to look for innovative ways to improve the organization; You Foster collaboration and trust and build spirited teams; You Recognize contributions and celebrate accomplishments.

Summary : This position advances Cincinnati Zoo's mission and values by directly supporting the Zoo's Wild Encounters program in this temporary supervisor position. This program focuses on the zoos vision of inspiring visitors with wildlife every single day and promoting the best visitor experience.

Essential Functions

Team Support :

• Maintains intimate knowledge of daily operations, routines, and ambassador animal handling.
• Supervises team performance and accountability through regular involvement with day to day operations, training and roll call.
• Ask for feedback from team members, and check in often, sharing feedback in a timely and organized way - leading by example is a key component to success here.
• The supervisor is present and available to all team members daily and will support the team to foster a positive, productive, supportive, and innovative atmosphere.
• Identifies and addresses team health and culture, in tandem with team manager and co- supervisors.
• Supports goals of individual staff and coaches professional development accordingly.
• Works proactively to communicate and problem-solve with team members, cross-department zoo staff, and volunteers through in-person meetings, emails, and phone calls.
• Assists with the training of part-time staff, volunteers, and interns.
• Creates and adjusts daily schedules in accordance with programmatic needs.

Program Operation Support :

Animal ambassador support :

Additional Responsibilities :

CZBG Core Values :