Help Desk Analyst

Job Title : Help Desk Analyst

Location : Harrisburg, PA

Duration : 12+ Months

8am to 4.30pm

Description :

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

There are two available Tier 1 positions.

• This requisition has an hour-long in-person interview.
• Client would prefer candidates local to the Harrisburg, PA Area.

The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two successful candidates could be in each training class due to the team's training limitation.

This team teleworks on every Friday.

This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMVbuilding along the Susquehanna River, just south of I-83), specifically located at-

1101 South Front St., Harrisburg, PA 17104

Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.

This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.

PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.

The Help Desk Analyst performs the skills listed below-

Required Skills :