Associate Director of Financial Aid

Description :

The Associate Director of Financial Aid will oversee most essential office functions and serve as a back up to the Director. The Associate director will help create budgets, packaging, and other student information groups. The associate director will also oversee all reporting to and data pulling from the Department of Education. They will help with issues of compliance, during the annual audit, and keeping up to date on changes in regulations, systems, and other important information.

The Associate Director will serve in a decision making capacity if the Director is not available. They will work closely with the Director for enrollment strategy, institutional aid development, and other essential strategic development.

This position will perform duties necessary for the proper administration of Federal, State, and Institutional Financial Aid at Lourdes University requiring considerable knowledge of Federal, State, and Institutional regulations and software. The individual should have a general knowledge of current financial aid systems and current Department of Education regulations. The Associate Director will also be an active partner with your manager in your professional development

Primary Duties & Responsibilities

• Provide input, suggestions and creative thought to foster the development of the Financial Aid Office, Lourdes University and the Lourdes University Community at-large. Seek out new and improved methods to effectively and efficiently create a more positive work environment and student-centered atmosphere.
• Perform duties associated with the proper, legal, and ethical administration of all financial aid administered through, by, and on-behalf of the U.S. Department of Education, the Ohio Board of Regents, Lourdes University and all such agencies / individuals as applicable.
• Understand and utilize the SIS financial aid module to perform primary functions and required tasks and reports.
• Observe processes and suggest actions (with Director of Financial Aid) which will positively impact customer service, including response time, quality of communications, and issue resolution.
• Student Counseling, this can include, but is not limited to, counseling prospective and current students, parents, or others who inquire about the financial aid process; communicating with prospective and current students regarding activities related to their financial aid including phone contact, internal office visits and emails.
• Package according to federal, state and institutional regulations; use necessary DOE related web information including but not limited to NSLDS (National Student Loan Information System), the DOE COD (Common Origination and Disbursement) System, the Financial Aid Administrators Systems, and the Transfer Monitor Process, ODHE HEI portal reporting including OCOG, WOS, NEALP, COF.
• Responsible for the review of student Withdrawals for appropriate inclusion in Return to Title IV process.
• Oversee Reconciliation Process, federal loan reporting process, and other federal and state processes.
• Responsible for processing and reconciling all aspects of the Alternative Loan program and associated management systems such as GLHEC Scholarnet.
• Perform financial aid verification, as required by the Department of Education, and professional judgement. Maintain high standards of customer service for accurate and timely processing. Review and make appropriate changes in process including tracking, letters, etc., to ensure quality.
• Responsible for maintaining up to date presentation materials for FA consumers (student / parent, internal customers)
• Present financial aid programs at high schools and other organizations, as necessary.
• Assist in the coverage of university fairs, high school visits, and other recruitment events, as applicable.
• Manage and maintain a variety of tuition exchange programs, ensuring compliance with institutional and program-specific policies. Maintain and update exchange databases and complete annual reporting.
• Serve as a point of contact for students, families, and internal stakeholders regarding tuition exchange programs.
• Back-up Responsibilities in absence of director.

Requirements : Skills & Abilities

Qualifications

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