IT Support Technician levels 1-3Tyton Holdings, Inc Defunct • Addison, TX, United States

IT Support Technician levels 1-3

Tyton Holdings, Inc Defunct • Addison, TX, United States

19 days ago

Job type

Full-time

Job description

Benefits and Perks :

Pay : $55,000-80,000 per year (dependent on level 1-3, experience, and fit)
Medical, Dental and Vision health insurance offering
Voluntary STD, Life, and Accident coverage
401K with employer match
Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance provided by the company at no cost to the employee
PTO
Bi-Weekly Pay
Online pay stub access

Key Responsibilities :

Provide technical support to end-users via phone, email, and in-person

Assemble, image, and configure new employee work stations, laptops, and devices

Troubleshoot and resolved hardware, software, and network issues.

Preform regular system updates and maintenance tasks

Collaborate with other IT team members to address complex technical issues

Record and update issues and their resolutions in IT ticketing system

Pass on any feedback or suggestions by employee to the appropriate internal team

Identify and suggest possible improvements on procedures

Perform audits

Assist with keeping up to date SOPs for IT related processes

Track, monitor, and organize all IT equipment

Provide training and guidance to end-users on IT best practices

Facilitate that check-in and check-out process for company assets,

Work nights and weekends as needed, and as part of an on-call rotation (24-hour support)

Other duties and projects as assigned

Requirements :

A 4-year technical degree or equivalent work experience

A minimum of 1 years of experience in technical support or MIS in an Enterprise environment.

Demonstrated technical competence with Microsoft BackOffice Technologies.

Strong technical writing skills and familiarity with Microsoft Office Applications.

Ability to effectively communicate with employees on technical issues.

Must be able to be both a team player and be able to provide exemplary results while working on projects independently

Strong organization, time management, and project management skills.

High customer service skills

Acceptable background

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It Support Technician • Addison, TX, United States

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