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IT Service Desk Tier 1 Technical Support

IT Service Desk Tier 1 Technical Support

Inspyr LLCWestmont, IL, United States
17 hours ago
Job type
  • Full-time
Job description

Employer Industry : Technology Solutions

Why consider this job opportunity :

  • Competitive pay ranging from $25 to $28 per hour
  • Comprehensive medical benefits and a retirement plan
  • Opportunity for career advancement and growth within the organization
  • Remote work flexibility
  • Focus on obsessive customer service and teamwork

What to Expect (Job Responsibilities) :

  • Provide remote user support services utilizing TeamViewer and the Ivanti ticketing system
  • Perform basic to intermediate-level troubleshooting, including password resets and hardware issues
  • Log, route, categorize, and escalate Incidents / Service Requests as necessary
  • Ensure effective communication regarding the status and resolution of incidents
  • Collaborate with team members and vendor support to resolve technical issues

    • What is Required (Qualifications) :

  • Minimum of 3 years of helpdesk experience in troubleshooting
  • Technical knowledge of Windows desktop and laptop hardware in a business environment
  • At least 1 year of Active Directory support experience
  • CompTIA A+ certification required
  • Strong problem-solving and effective communication skills

    • How to Stand Out (Preferred Qualifications) :

  • Microsoft certifications
  • 1+ year experience with Ivanti EPM
  • 1+ year of Exchange and / or Office 365 support experience

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    It Service Desk Support • Westmont, IL, United States