Mortgage Suspense Analyst

Job Description

Job Description

Company Description

Who we are :

Summit Funding, Inc is one of the oldest still privately owned top 50 national mortgage lenders.  When Todd Scrima, our owner and CEO founded our company in 1995 his dream was not to be the biggest, but to strive to be the best. Our growth mindset, positive culture, and history of stability are just a few things that position our company as a leader in the mortgage industry.

Benefits and Perks :

• Opportunity to further a career in a competitive, fast-paced growing industry where you can make a difference in people’s lives.
• Opportunity to earn competitive compensation.
• Full benefits include medical, dental, vision, 401K plus match, 11 paid holidays, paid time off, and more.
• Fun team atmosphere, professional development, and more.

Job Description

The Suspense Analyst is responsible for reviewing, tracking, and resolving outstanding documentation or conditions required to finalize post-closing, complete investor delivery, and facilitate loan purchase processes. This role monitors suspense items issued by investors, agencies, and internal quality control teams, investigates root causes, and collaborates with closing, underwriting, and post-closing teams, as well as internal and external partners, to obtain missing information or correct deficiencies. The analyst maintains accurate logs of all suspense conditions, updates system notes in real-time, and ensures that suspense items are cleared within the required investor timelines to prevent penalties or purchase delays. The position requires strong knowledge of mortgage documents, closing packages, compliance requirements, and investor guidelines. Successful Suspense Analysts communicate clearly with internal partners and third-party companies, escalate issues when needed, and help identify recurring patterns to improve workflow and reduce future suspense rates. The role demands attention to detail, the ability to interpret complex documentation, and a commitment to delivering loans with complete and accurate files.

Pay rate ranges between $23.48 and $30.61 / hr DOE

This position reports out of the Sacramento Corporate Office but is offered as hybrid-remote or remote depending on experience and location.

Top 3 Responsibilities and how you will be measured :

1. Clear, investor and agency, suspense conditions accurately and on time.

Measurements : All files assigned are cleared within 30 days of the funding date, with a focus on 20 days; never older than 45 days. Measured by turn-times, percentage cleared within deadlines, and error / recondition rates

2. Maintain complete and accurate system notes and documentation.

Measurement : Quality control results, documentation accuracy, and completeness of updates

3. Identify recurring issues and communicate with teams to prevent future suspense items.

Measurement : Reduction in repeat conditions, proactive communication, and contribution to the process

Essential Duties of the Position :

Qualifications

IND1

Additional Information

All your information will be kept confidential according to EEO guidelines.