Operational Manager (remote)

Operational Manager (Remote)

Veterinary Practice Partners (VPP) is a management company that forms joint ventures with veterinarians to co-own and run their veterinary practices. Our mission is to keep veterinary medicine in the hands of veterinary professionals, spark joy in the human-animal bond, and find fulfillment in one another's success. At VPP, we believe that our partners' success is driven by veterinarian leadership and autonomy. Through our co-ownership model, we put the existing culture, hospital team, and brand front and center while providing operational support to drive growth, performance metrics, and economy of scale. VPP currently has over 180 partner hospitals with 3,000 employees and continuing to grow. VPP is a dynamic, profitable growth company with strong financial backing from a Boston based private equity firm.

The Operations Manager (OM) serves as a strategic business leaderfunctioning as a mini-CEO across a portfolio of veterinary partnerships in a specific regiondirectly accountable for driving value creation, profitability, and operational excellence. Reporting to the Chief Operating Officer or Regional Vice President of Operations, this role blends hands-on engagement with analytical and strategic leadership to ensure the sustained growth and success of 69 partnerships.

Acting as a strategic leader between local hospital teams, executive leadership, and corporate functions, the Operations Manager leads cross-functional collaboration across Finance & Accounting, Recruiting, HR, Marketing, Strategic Initiatives, and IT to optimize performance and align results with organizational goals. The role requires exceptional emotional intelligence, strong financial acumen, the ability to manage multi-site P&Ls, and a deep understanding of how to convert data-driven insights into meaningful action.

This position is ideal for leaders with backgrounds in managing operations across multi-site teams, management consulting, healthcare operations, or finance who are eager to combine strategic influence with operational execution in a fast-growing, sponsor-backed company. The Operations Manager builds strong stakeholder relationships with veterinarians, practice managers, and corporate partners to ensure strategic initiatives are successfully implemented and supported. With cross-functional exposure and direct access to senior executivesincluding the C-Suitethis role offers exceptional growth potential within VPP.

Responsibilities will include :

• Serve as the primary operational leader (mini-CEO) for 6-9 partnerships, providing direct oversight and accountability for P&L management, client experience, and value creation in collaboration with our DVM partners.
• Lead and develop hospital leaders to meet performance targets and elevate leadership capability. Empowering local leaders and staff with training to drive revenue growth and effectively manage costs.
• Execute strategic initiatives and projects across partnerships with a focus on value creation. Collaborate with cross-functional partners to ensure alignment of tools, resources, and performance standards at each partnership.
• Lead monthly hospital performance reviews with veterinarian partners and practice manager to create a culture of accountability and business acumen.
• Conduct comprehensive facility assessments to identify inefficiencies, bottlenecks, and areas for process enhancement, ensuring optimal use of resources and alignment with organizational objectives. At times, that will mean leveraging technology solutions when appropriate to enhance efficiency's within the practice.
• Work cross-functionally with Operations, Marketing, Finance, Recruiting, HR and the VPP executive team on ad-hoc projects.
• Foster a collaborative team culture where veterinarians and staff across VPP hospitals work together on projects with a common goal / vision for success.

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