Route Specialist

The role:

At Curri, we're not just building a logistics platform; we're redefining how construction and industrial supplies move. As we continue to scale rapidly, we're investing in the operational backbone that protects our customers, our brand, and our revenue. The Operations Route Specialist plays a critical role in owning route performance within a defined geographic market, ensuring reliable fulfillment, exceptional customer experience, and scalable execution.This role is built for operators who thrive on ownership. You'll work closely with Account Managers in your market, take full responsibility for day-to-day route quality, and help build the standards and playbooks that will define Curri's future operations. This isn't about maintaining the status quo-you'll be directly enabling Curri's ability to scale high-value, national programs while protecting existing revenue.If you're energized by autonomy, fast-paced execution, and making a visible impact on a growing business, this is your opportunity.

What you will do:

• Market Ownership: Own all routes within a defined geographic area, serving as the primary operator responsible for route quality, fulfillment, and performance.
• Customer Relationships: Build and maintain strong relationships with customers, serving as the primary point of contact for route-related questions, issues, and escalations.
• Onboarding & Fulfillment: Manage the end-to-end fulfillment process for routes, including onboarding new carriers and drivers to ensure seamless transitions and reliable service.
• Daily Route Oversight: Update route instances daily with customer charges, driver pay rates, and all relevant operational costs.
• Driver Management: Proactively manage driver call-outs, no-shows, vacation requests, and availability, clearly communicating expectations to minimize disruptions.
• Customer Communication: Proactively notify and align with customers when drivers are unavailable or requesting time off, ensuring transparency and continuity of service.
• Live Route Support: Ensure drivers are updating daily stops in DORS and provide real-time support as needed to keep routes running smoothly.
• Issue Resolution: Investigate and resolve payment discrepancies with drivers via Stripe quickly and accurately.
• Coverage Planning: Coordinate personal time off to ensure uninterrupted market coverage, partnering with other Route Specialists when needed.
• Performance Reporting: Provide weekly updates on market performance, highlighting risks, wins, and actions being taken to improve quality and efficiency.
• Operational Efficiency: Partner with operational leads to identify and prioritize opportunities to improve route efficiency and scalability.
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What you need to have:

• Demonstrated ability to drive execution in fast-paced, operational environments
• Strong bias for action with sound operational decision-making skills
• Excellent planning, organization, and prioritization capabilities
• Comfort managing multiple routes, stakeholders, and real-time issues simultaneously
• Strong communication skills with the ability to work directly with customers and drivers
• Alignment with Curri's core values and a high sense of ownership
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Bonus points for:

• Experience in logistics, delivery operations, or marketplace environments
• Background at companies such as Amazon, UPS, FedEx, Uber, DoorDash, or similar
• Prior experience in roles such as Route Specialist, Area Manager, or On-Road Operations
• Familiarity with driver management tools, route optimization, or real-time dispatch systems
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What is in it for you?

• The opportunity to make a direct, measurable impact on Curri's ability to scale and protect high-value revenue
• Significant ownership and responsibility from Day 1, with the ability to shape how routes are operated company-wide
• A remote-friendly role with flexibility and trust-we focus on outcomes, not micromanagement
• A culture that values life outside of work and supports your personal and professional growth
• Competitive compensation and benefits, including health, dental, vision, 401(k), and equity
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Who are we?

We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with a nationwide fleet of cars, trucks, and flatbeds. Founded in 2018 and part of the Y Combinator S19 batch, we're solving massive inefficiencies in the construction industry. Our team works remotely across the U.S., with headquarters in Ventura, CA. Learn more at curri.com.