Vice President, Platforms & Operations (San Francisco)

Vice President, Platforms & Operations

Full time Two Folsom, San Francisco, CA, US 94105

The Vice President of Platforms & Operations is a senior technology leader responsible for building and operating the critical infrastructure, platforms, and service operations that power our retail businessfrom stores to supply chain to digital commerce. This role ensures the stability, scalability, and agility of hybrid cloud infrastructure, enables modern engineering practices through robust DevOps and platform engineering capabilities, and drives operational excellence across all ITIL service management disciplines. This leader will be instrumental in shaping the future of technology platforms that support both our customer-facing and enterprise systems in a fast-paced, high-volume retail environment.

Key Responsibilities

• Design and manage a modern retail Infrastructure (Compute, Storage, Database, Backup, Messaging Infra, Middleware, etc.)
• Lead the strategy, architecture, and operations of infrastructure platforms supporting physical stores, distribution centers, and digital commerce.
• Manage on-prem and cloud-native infrastructure to ensure availability, security, and performance across our omnichannel ecosystem.
• Optimize infrastructure costs, usage, and lifecycle across hybrid environments with a focus on retail agility and resilience.
• Support the creation and maintenance of technology platforms that enable efficient and effective solution delivery.
• Oversee key tools and systems that enhance development, deployment, and operational workflows.
• Guide strategic initiatives to improve team productivity and accelerate innovation.
• Own the execution of ITIL-based processes including Incident, Change, Release, Problem, and Configuration Management, tailored for the unique needs of retail operations.
• Build a culture of operational excellence and service reliability with clear accountability for uptime, SLA compliance, and root cause remediation.
• Lead the Major Incident Management function, ensuring rapid triage and resolution for store outages, supply chain disruptions, or digital performance issues.
• Drive Site Reliability Engineering to maintain the reliability of each environment
• Build and maintain Disaster Recovery aligned to business impact analysis of critical functions

Leadership Responsibilities

Qualifications

Preferred

Salary Range : $290,000 - $330,000 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

Benefits at Gap Inc.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.