Sample Fulfillment Manager
At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.
If you're inspired by thoughtful design, meaningful relationships, and being part of a team that's shaping extraordinary interiors, we invite you to apply for the Sample Fulfillment Manager. The role would work onsite Monday Friday 10 : 30am-7 : 30pm at our headquarters in Fairfield, NJ.
What You Will Be Doing
Sampling Order Fulfillment
- Deliver exceptional service by meeting and surpassing internal and external customer expectations across all sampling functions
- Cultivate a culture of innovation and continuous improvement, where inefficiencies are eliminated and new ideas thrive
- Maintain pristine, showroom-worthy sample areas that reflect our commitment to excellence and inspire admiration
- Lead agile workforce planningadjusting tasks in real time to match priorities and maximize productivity
- Monitor fulfillment costs (labor and shipping) to balance premium service with operational efficiency
- Drive process enhancements that reduce overhead while elevating service quality
Sampling Receiving
Oversee the strategic movement of overstockrelocating surplus inventory to offsite locations and returning it to our Fairfield, NJ site when neededConfirm that all received items are placed in their correct overstock locations to maintain seamless accessibility and operational flowSample Inventory Control & Distribution Management
Design and implement robust systems and audits to maintain top-tier inventory accuracy at Fairfield, NJTackle the root causes of inventory discrepancies to drive lasting improvementsCollaborate with Manufacturing and Design Production to address major variances swiftly and effectivelyAnticipate space needs and plan around site capacity to keep operations flowing smoothlyCoordinate with Design Production to align vendor shipments with inventory planningRe-rank and reposition sampling items to support optimal distribution and accessibilitySampling Supply Management
Build a resilient supply network by partnering with Procurement to diversify vendor relationships and safeguard against disruptionsForecast supply needs with precisionkeeping operations fully stocked while minimizing excessCreate responsive systems to detect usage spikes and trigger timely replenishmentsAdjust purchasing strategies based on sales and order trends to maintain balance and agilityAct as the central supply hub for remote facilities, ensuring every site receives what it needs, when it needs itLeadership, Coaching, and Management
Inspire a highly engaged sampling team through visionary leadership and a commitment to excellenceModel trust, collaboration, and accountabilitysetting the tone for a high-performing cultureMentor and develop team members, encouraging growth and leadership at every levelEmbrace a mindset of curiosity and continuous learning, asking powerful questions and raising the bar for every roleClarify ownership of sampling functions so every stakeholder understands their impactAddress performance and cultural alignment with clarity and compassionWhat You Will Need
A minimum of 5 years' experience in logistics, fulfillment, or operations managementPrior exposure to high-volume environments (500+ orders / day) is highly desirableProficiency in ERP, WMS, and shipping platforms to support seamless order flow and inventory accuracyFamiliarity with both local and international shipping processesAdvanced Excel skills for data analysis, forecasting, and performance trackingA collaborative spirit and proven success working cross-functionally to drive communication and project executionExceptional verbal and written communication skillsFluency in English (reading, writing, speaking) is requiredBilingual proficiency (English / Spanish) is a strong plusThe Phillip Jeffries Experience
At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.
Your Compensation Journey
Competitive salary wage ranging from $65,000 to $75,000, based on your experience and technical expertiseAnnual bonus opportunity to reward your performanceCost of Living increases that honor your growth and commitmentGenerous retirement plan with an automatic company contribution of approximately 10 percent with no employee match requiredHealth Benefits That Take Care of You
Comprehensive medical coverage with employee premiums as low as $40 per monthCoverage options for spouse, domestic partner, civil union partner, and familyHealth Reimbursement Account (HRA) to offset medical expensesPrescription, dental, and vision coverage to support whole-person wellnessFlexible Spending Accounts (FSAs) for healthcare and dependent careEmployee Assistance Program that supports your mental, financial, and physical well-beingPet insurance for your four-legged companionsTime to Recharge
16 paid personal days each year to relax, recharge, or travelPaid holidays including New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's EveAdditional paid time off during our annual company closure between Christmas and New Year'sEarn extra paid time off by completing your annual wellness physicalUp to three paid days each year to give back through volunteer workCareer Elevation
Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term successPerks at Work
Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your homeAccess to Working Advantage with discounts on travel, entertainment, and everyday purchasesPhillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity / assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
