Corporate Helpdesk Technician

Description

Background information : Innovative Defense Technologies (IDT), provider of cutting-edge cloud-based integration, automated testing and data analysis for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Corporate Helpdesk Technician to be based in our San Diego office. Leveraging advanced software automation, model-based systems engineering (MBSE), and AI-driven capabilities, IDT accelerates capability development, enhances operational readiness, and reduces lifecycle costs for the Department of Defense. The company is dedicated to transforming defense systems through innovation, efficiency, and mission-critical results.   Overview :   IDT is seeking a Corporate Helpdesk Technician that will administer and maintain Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premise, and remote IDT offices. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems and corporate applications and support end user issues to.   All applicants must be able to obtain / maintain an active U.S. Security Clearance.    Responsibilities Include :

• Day to day end user support and ensuring tickets are closed in a timely fashion.
• Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
• Image, deploy, troubleshoot, maintain end user workstations
• Perform requirements analysis, translating business need into IT resource specifications
• Developing internal and external documentation
• Asset management and procurement
• Provision end user workstations per corporate and end user needs
• Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure
• Contribute to improvement of administrative and operational processes
• Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual Systems and networks utilizing multiple network management tools and applications
• Ensuring that all systems are in compliance with industry standard IT security frameworks such as NIST

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EEO Statement : IDT is an Equal Opportunity employer.