Loss Prevention & Recovery Specialist I

Job Description

Job Description

Exciting opportunities await as a Full-Time Loss Prevention & Recovery Specialist I at Christian Community Credit Union , based in San Dimas, CA. This fully remote role allows you to contribute directly to our mission of supporting customers through the intricacies of charged-off loans and delinquent accounts. You will play a vital part in our loss prevention strategy, focusing on recovery efforts for accounts facing bankruptcy or financial distress. In this position, you will work in a dynamic environment that values high performance and customer-centricity. Your expertise will help us not only mitigate losses but also serve our members with empathy and integrity.

Enjoy a competitive hourly pay rate ranging from $27 to $29, commensurate with your experience. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Join a team committed to excellence and continuous growth in the credit union industry.

Who are we? An Introduction

CCCU is faith-based banking, reimagined! Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we’ve provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence’s top 100 U.S. credit union list for stability, health & growth.

Are you excited about this Loss Prevention & Recovery Specialist I job?

As a Loss Prevention & Recovery Specialist I, you will play a pivotal role in monitoring delinquent accounts—both secured and unsecured—to identify early warning signs of potential loss. Your proactive approach will involve implementing preventive strategies while meeting daily outbound collection call targets, tailored to the number of delinquent accounts. Analyzing members' financial statuses allows you to develop effective repayment or settlement plans that cater to individual circumstances. You will ensure borrowers submit necessary documentation for hardship assistance, escalating requests for management consideration when appropriate.

Your responsibilities also extend to coordinating the repossession of vehicles and preparing mortgage loans for foreclosure in accordance with policy. In addition, you’ll prepare a comprehensive monthly charge-off report, ensuring compliance with guidelines, and recommend accounts for legal action, including small claims and bankruptcy filings, in collaboration with legal counsel.

What matters most

To excel as a Loss Prevention & Recovery Specialist I , certain skills and experience are essential. A minimum three years of collections experience within a financial institution is required. Loss mitigation or loan recovery experience within a financial institution is also required, paired with a high school diploma or equivalent. Candidates should possess a solid understanding of state and federal regulations related to collections, as well as experience with collection activities, legal actions, and bankruptcy proceedings.

Proficiency in word processing (specifically Microsoft Word) and spreadsheets (Microsoft Excel) is crucial, along with a thorough understanding of Fair Collections Practices for various loan types. Strong negotiation and communication skills are imperative to influence repayment outcomes effectively while maintaining a focus on member service. The ability to handle sensitive situations professionally is vital, as is familiarity with legal recovery tools, repossession processes, and foreclosure procedures.

A keen attention to detail, strong organizational skills, and good math aptitude will aid in achieving successful resolutions in this dynamic role. Effective telephone communication and a typing speed of at least 30 words per minute will further enhance performance in this position.

Knowledge and skills required for the position are :

• High school diploma or equivalent required
• Minimum three years of collections experience within a financial institution required
• Loss mitigation or loan recovery experience within a financial institution required
• Knowledge of State and Federal Regulations pertaining to the area of collections required
• Experience with collection activities, legal actions, skip tracing, repossession procedures, truth in lending requirements, bankruptcy proceedings, small claims activities and the process of foreclosure required
• Knowledge of word processing (Word required) and spreadsheets (Excel required)
• In-depth understanding of Fair Collections Practices for both consumer and commercial loans, secured and unsecured
• Strong negotiation and communication skills with the ability to influence repayment outcomes
• Ability to handle sensitive situations professionally while maintaining a focus on resolution and member service
• Familiarity with legal recovery tools, repossession processes, and bankruptcy procedures
• Ability to work remotely Monday-Friday, 8 : 00am to 5 : 30pm PST (flexible 40 hours per week)

Make your move

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

Job Posted by ApplicantPro