Client Success Coordinator

Warner Bros. Discovery Client Success Coordinator

Welcome to Warner Bros. Discovery the stuff dreams are made of. When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The WBD Client Success Team is part of the Revenue Operations organization. The Sports team consists of Planners, Account Managers, Client Success Coordinators, Managers, and Directors who oversee and optimize custom video & social campaigns across WBD Sports brands, helping advertisers meet and exceed performance goals. The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Client Success Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the Client Success Managers and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising.

Job Responsibilities

Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy

Partner with CSM counterparts to align on tasks and deadlines for assigned accounts

Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including : Activation, Legal, Corporate Credit, Ad Ops, and Research

Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative

Act as primary point of contact for Billing and Corporate Credit team for invoices and revisions and credit checks

Monitor the health of your clients' campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary

Capture screenshots and produce mockups

Partner with the billing and collections teams to resolve billing related issues

Support Client Services teammates in day-to-day tasks and special ad hoc projects

Qualifications & Skills

0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role

Ability to manage multiple projects and tight deadlines

Ability to prioritize across short-term and long-term goals

Strong analytical skills & entrepreneurial attitude

Ability to work in a team and independently

Excellent written and oral communication skills

Familiarity with digital tools and technology platforms including CRM and OMS is a plus

Proficiency in Microsoft Office Suite

BA / BS from a 4-year university or equivalent experience

Must have the legal right to work in the United States.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and / or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range : $35,360 - $60,083.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.