Driver

Fay Hospitality Catskills LLCCallicoon, NY, US

2 days ago

Job type

Full-time

Job description

Job Description

SHUTTLE DRIVER JOB DESCRIPTION Position Summary

The Shuttle Driver at Villa Roma Resort & Conference Center provides safe, courteous, and efficient transportation services to guests throughout the resort property and to designated off-property locations. This position serves as a mobile ambassador for the resort, delivering exceptional customer service while ensuring guest safety and comfort during all transportation activities.

Department : Front Office

Reports To : Front Office Manager

Classification : Hourly, Non-Exempt

Essential Duties and Responsibilities

Safely transport guests between resort facilities, local attractions, and transportation hubs according to established schedules
Assist guests with loading and unloading luggage and personal belongings
Maintain a regular shuttle schedule between resort venues including golf course, ski facilities, and other amenities
Provide information about resort facilities, services, and local attractions during transport
Perform daily vehicle inspections including fluid levels, tire pressure, and general condition
Document and report any vehicle maintenance issues promptly
Maintain cleanliness of shuttle vehicles both interior and exterior
Maintain accurate records of mileage, fuel usage, and passenger counts
Comply with all transportation regulations, traffic laws, and safety requirements
Coordinate with front desk and concierge regarding special transportation requests
Communicate with dispatch or front desk regarding schedule changes or delays
Respond to radio / phone communications in a timely and professional manner
Assist guests with directions and recommendations for local attractions
Monitor weather and road conditions and adjust driving accordingly
Complete incident reports in the event of accidents or unusual occurrences
Participate in regular safety training and vehicle operation updates

Required Qualifications

High school diploma or equivalent

Valid driver's license with clean driving record for at least 3 years

Commercial Driver's License (CDL) with passenger endorsement may be required depending on vehicle size

Previous experience in passenger transportation preferred

Knowledge of local area, roads, and attractions

Excellent customer service skills

Professional appearance and demeanor

Ability to read maps and follow directions

Basic mechanical knowledge to identify vehicle issues

Ability to maintain focus during repetitive routes

Strong time management and organizational skills

Physical Requirements

Ability to sit for extended periods while driving

Capable of lifting and carrying luggage weighing up to 50 pounds

Frequent bending, stooping, and reaching required for luggage handling

Visual acuity and depth perception for safe driving

Manual dexterity to operate vehicle controls and assist with luggage

Ability to enter and exit vehicle frequently throughout shift

Must be able to work in various weather conditions

Working Conditions

Work is performed primarily within shuttle vehicles

Exposure to various weather conditions during all seasons

Schedule varies based on resort activities and guest needs

Required to work weekends, holidays, and early morning / late evening shifts

May be required to work extended hours during peak periods or special events

Varying passenger volume based on occupancy and seasonal activities

Benefits

Health insurance (after qualifying period)

401(k) plan participation

Paid time off

Holiday pay

Employee meal program

Employee discounts at resort facilities

Villa Roma Resort & Conference Center is an Equal Opportunity Employer committed to creating an inclusive workplace environment for all qualified applicants regardless of race, color, religion, sex, age, national origin, disability status, or any other characteristic protected by law.

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