Concierge

Job Description

Job description.

The Concierge ensures exceptional resident satisfaction and seamless day-to-day property operations. They serve as the first point of contact for current and potential residents, visitors, and vendors. The Concierge assists in problem-solving, conducting tours, providing outstanding customer service while assisting with administrative and operational tasks. They act as liaisons between residents, HALX teams, and external partners to create a welcoming and organized environment.

The ideal candidate is an outgoing, proactive problem solver with excellent customer service skills. They have excellent communication skills, are highly organized, and are comfortable learning and using technology to improve processes. Spanish language skills preferred. This position reports to the Community Lead or relevant supervisor.

Please submit your cover letter to resumes@housingalexandria.org.  Only resumes that include a cover letter will be considered.

1. Primary Responsibilities

Resident Support

• Address resident concerns promptly and professionally, ensuring timely resolution or

escalation as necessary.

proper follow-up through property management systems like Entrata.

submitting requests.

Operational Coordination

members.

questions, coordinating and executing tours, and new resident welcome activities.

handling and secure storage.

Ongoing Work

leasing and marketing and obtain necessary certifications.

2. Required Skills and Qualifications

demeanor.

and update online platforms effectively.

affordable housing sector.

diversity, equity, and inclusion.

Physical Requirements

Concierge team members need to be physically fit to perform their job duties, which can include :

Prolonged periods of standing and walking

3. Beneficial Skills and Qualifications

disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities,

prevention, health, cultural competencies, and inadequate housing.

4. Position Requirements

This is a full-time position based on-site, with occasional responsibilities requiring flexibility for evening or weekend activities. Travel within the City of Alexandria is sometimes required.

5. Salary and Benefits

Commensurate with experience. $16hr to $18hr.

Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more.

Is this position right for you?

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team.