Commercial Lines Customer Service Representative

ABOUT HUB INTERNATIONAL :

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU :

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer :

Competitive salaries and benefits offerings

Medical / dental / vision insurance and voluntary insurance options

Health Savings Account funding

401k matching program

Company paid Life and Short-Term Disability Plans

Supplemental Life and Long-Term Disability Options

Comprehensive Wellness Program

Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

Great work / life balance because that's important for all of us!

Focus on creating a meaningful environment through employee engagement events

The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

Growth potential - HUB is constantly growing and so can your career!

A rewarding career that helps local businesses in the community

Strong community support and involvement through HUB Gives

SUMMARY :

The Commercial Lines Customer Service Representative is responsible for the day-to-day servicing of specific accounts at the direction of the Account Executive and / or Producer. This position requires direct interaction with clients, Account Executives, Producers, insurance companies, finance companies and various departments within the HUB organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Issue auto ID cards, binders, certificates & Evidence of Property

Order loss runs and input information

Order MVRs and E Mods

Process change requests and cancelations - suspense and follow up, check and scan when received

Audits - including checking rates, ordering worksheets and invoicing

Support Account Manager and Account Executives - provide updates once policy is bound (update future application and pull over to current)

Process new business and renewals

Set up / update billing information

Scan and input all correspondence into paperless file

Email signed forms to carrier

Invoices

Prepare policies to be delivered

Reconcile fleet schedules

Prepare tabs for proposals

Agent of record letters

Finance agreement quotes

Renewal of all policies

Additional administrative duties - general scanning, mail, phone support

Assist as needed with various projects

Handle claims intake for the unit

REQUIREMENTS :

High school diploma or equivalent

1-2+ years of Commercial Lines experienced preferred

Active Property and Casualty License is preferred or must be willing to complete licensing requirements within 60 days of hire if not already obtained

Strong computer skills and proficient with various software programs

Must have excellent written and verbal communication

Organized and highly detail-oriented

Department Account Management & Service

Required Experience : 1-2 years of relevant experience

Required Travel : No Travel Required

Required Education : High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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