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Licensed Insurance Customer Service Manager
Licensed Insurance Customer Service ManagerStacie McDaniel - State Farm Agency • Scottsdale, AZ, US
Licensed Insurance Customer Service Manager

Licensed Insurance Customer Service Manager

Stacie McDaniel - State Farm Agency • Scottsdale, AZ, US
21 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Manager - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role :

1. Must have an active Property and Casualty insurance license.

2. Must be able to make the commute to our agency location in Scottsdale, AZ. This is an in-office position.

Responsibilities include but not limited to :

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

  • Salary plus Bonus
  • Paid Time Off (3 weeks vacation / personal days)
  • Paid Holidays Off (8-10 holidays annually)
  • Eligibility for $300 / month medical stipend as needed
  • Potential for future office / home flex schedule
  • Valuable experience
  • Growth potential / Opportunity for advancement within my office

    • Requirements

  • Arizona Property & Casualty license (required)
  • Arizona Life and Health license (required)
  • Excellent Communication Skills (written and verbal)
  • Proficiency in Necho, ECRM, and Policy Center
  • Problem Solving, Analytical and Decision-Making Skills – The ability to troubleshoot, manage client expectations, and provide sound judgement to provide a thorough solution and experience for the customer. Must be able to analyze all aspects of the work to be completed and execute accordingly
  • Attention to Detail and organized to ensure efficiencies
  • Strong Time-Management Skills
  • Interpersonal Skills – Must be willing to build strong relationships with their teammates
  • Technology & Administrative Skills – Experience using Excel, Word, and typing skills as well as taking inbound calls, and making outbound calls to customers and other departments
  • Follow internal processes consistently

    • If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

    This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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    Licensed Insurance Customer Service • Scottsdale, AZ, US