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Manager, Group Sales
Manager, Group SalesThe Palm Beaches • West Palm Beach, FL, US
Manager, Group Sales

Manager, Group Sales

The Palm Beaches • West Palm Beach, FL, US
13 hours ago
Job type
  • Full-time
Job description

Summary

This position is primarily responsible for marketing, promoting, and selling Palm Beach County as a meeting destination for the group market. The candidate must demonstrate success in driving group business by leveraging Palm Beach County's hotels with the goal of achieving assigned annual definite room night bookings in alignment with Discover The Palm Beaches' strategic sales and marketing plans.

This position will be assigned a vertical market segment that includes all group activity between 10-25 rooms on peak, excluding Canada and International Markets. The role will also provide sales support as needed to production toward the Palm Beach County Convention Center and hotels within Palm Beach County based on current needs of the organization.

Essential Duties And Responsibilities

Sales & Marketing Efforts

  • Ensures maximum exposure effectiveness and coordinates within the market to obtain the strongest presence possible for the destination and its partners.
  • Plans, develops, coordinates, and attends travel trade shows, destination reviews, customer site inspection trips and sponsored events assigned within territory with a focus on ROI.
  • Proactively prospects lead generation through direct efforts, assigned trade shows, sales trips, and third-party sales organizations.
  • Responds to and solicits business from all inquiries (phone or written requests) developed or assigned.
  • Creates and submits pre and post sales trip reports.
  • Executes sales and marketing plan strategies and directives geared to hotel and convention center group sales and the development and achievement of annual goals as provided by the Vice President of Group Sales.
  • Establishes positive relationships with destination partners creating value add and revenue producing opportunities.
  • Develops and recommends annual action plan with suggestions on sales programs, activities, and sales approach to accomplish goals within region and markets assigned. Includes solicitation call schedule, volunteer involvement within beneficial customer industry organizations, travel schedule and personal suggestions geared to generate prospects and leads within assigned territory.
  • Becomes an active member of organizations, in accordance with the Marketing Plan, within assigned select market segments. Seeks such opportunities as the organization may provide for volunteer work in order to develop relationships with key decision-makers, thereby developing leads and promoting the visibility of the County as an important and viable destination for groups, meetings and conventions.
  • Manages and participates during destination reviews for key clients when appropriate and requested.
  • Manages trade show, client events and other activities creatively and effectively to ensure ROI.

Above duties – 75% of time

Administrative

  • Effectively obtains and manages client information and lead details for the inclusion within CRM and community partners.
  • Ability to gather competitive DMO sales strategies and deploy against them.
  • Supports Sales Directors with goals and objectives as needed (i.e. Presentations, Value Propositions, Support Agreements, Lead follow up and management).
  • Above duties 20% of time

    Operational and Financial

  • Manages assigned budgets effectively and processes expenses in accordance with finance workflows and systems.
  • Assists Chief Sales Officer, Vice President of Group Sales and DTPB Executive Team with other projects as directed.
  • Above duties 5 % of time

    Qualifications, Education, Experience

  • Four-year degree from an academic institution or equivalent related work experience, with a minimum of 3 years experience in the tourism industry.
  • DMO and or Hotel experience a plus.
  • Working knowledge of Simple view, Cvent, and Empowerment a plus.
  • Must be a self-starter; be self-motivated, and able to multi task.
  • Must be creative and detail oriented.
  • Must be able to communicate effectively both verbally and in writing with all publics.
  • Must exercise solid judgment and diplomacy in a wide variety of public contact situations.
  • Must be flexible and be able to adjust to changing conditions and circumstances.
  • Must demonstrate a positive attitude and cooperate with staff.
  • Core Competencies

  • Learns and Applies Job Skills : Shows the ability to study, learn and apply new skills on the job. Quickly learns basic principles, hotel product knowledge, as well as detailed sets of technical steps, procedures and uses of technology on the job. Is skilled at retaining what is learned and applies training that is given.
  • Delivers Technological Expertise : Deepens knowledge through appropriate learning opportunities and shares additional information with appropriate internal staff. Uses job expertise create opportunities, prevent errors, and minimize problems for the team.
  • Decision Making : Bases decisions on facts. Collects, analyzes information, and forms conclusions in a time urgent way. Chooses courses of action that are consistent with known fact, constraints, and risks. Anticipates consequences and prepare alternatives, forms conclusions that lead to specific action.
  • Customer Focused : Demonstrates an ability and willingness to provide efficient, quality service to the customer, whether an outside customer of the organization or an internal "colleague" or work group. Listens and shows sensitivity to customer requests or report of problems, follows through on commitments to find answers, takes responsibility for working with and responding to customer requests and complaints and seeks feedback on the customer's satisfaction with results.
  • Demonstrates Flexibility : Adapts quickly to changing volume of work and responds appropriately and positively to different people, situations, cultures, and environments. Is effective when facing unusual or unexpected demands. Manages stress and pressure with grace. Handles change with positive attitude.
  • Language Skills : Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele
  • EQUAL EMPLOYMENT OPPORTUNITY

    DISCOVER THE PALM BEACHES is an Equal Opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

    WORK ENVIRONMENT

    Working conditions are normal for an office environment. Work may require occasional weekend and / or evening work. This position requires frequent business travel both inside and outside of assigned region. Reasonable accommodations may be limited to enable individuals with disabilities to perform the essential functions.

    Other Information

    This position description is meant to describe the general nature and level of work to be performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

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    Group Sales Manager • West Palm Beach, FL, US

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