Subscription Portfolio Specialist

Job Title

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company's franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Primary responsibilities will be to coordinate collections in the Subscription portfolio within the Specialty group. Position will be responsible for managing collections with customers, Franchisees and field personnel. Other duties will include managing cancellations and coordinating customer service needs with Franchisees and Snap-on Diagnostics. Focus will be on achievement of corporate delinquency and loss goals as well as customer retention.

Responsibilities

Major responsibilities include :

• Collection of Subscription accounts to achieve established Corporate goals
• Debtor direct collections
• Coordinate collection efforts with franchisees
• Manage cancellation requests per policy
• Report and recommend solutions on customer service issues
• Achieve delinquency / loss goals and metrics
• Answer field and customer questions
• Educate franchisees and field sales personnel on program features and benefits
• Assist with delinquency / loss reporting and tracking
• Work within other portfolios and projects as assigned by Director of Specialty Portfolios

Qualifications

Requirements include :

Preferred :

Business understanding and demonstrated skills and knowledge in :

Characteristics :

Effort : Normal working hours, limited travel

Working Environment : Normal office environment.

Snap-on is an Equal Opportunity Employer, Minority / Female / Disabled / Veteran