Banking Center Manager

Job Description

Job Description

PURP OSE OF THE JOB

This position is responsible for generating, maintaining, and servicing profitable business and retail customer relationships while maintaining a productive banking center staff and assuring proper daily branch operations are being performed.

MAIN DUTIES OF THE JOB

• Accountable for proactively managing and growing banking center by use of entrepreneurial business management skills to ensure financial objectives are met
• Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business.
• Responsible for generating, maintaining and servicing profitable business and retail customer relationships
• Responsible for maximizing banking center profitability by monitoring income and expenses for banking center
• Staff management including but not limited to recruitment, coaching / development, disciplinary, performance evaluations, vacation and time sheet approvals
• Ensure regulatory compliance standards are met
• Plan, organize, direct and control banking center activities / operations : quality control, exceptions, security equipment testing, and audits
• Ensure adherence to Home Bank’s policies and procedures by all staff
• Customer service requests including, but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed
• Responsible for ensuring all customer issues are resolved in a timely manner
• Coordinate sales strategies with the Retail Group Lead
• Communicate important and appropriate information to staff members on a timely basis
• Demonstrate an understanding of the banking center’s overall performance
• Diagnose and develop an action plan to solve for branch inefficiencies
• Provide and maintain a professional, business-like atmosphere within the banking center
• Accountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staff
• Adhere to all meeting routines set forth by Retail Manager and Retail Group Lead
• Work expected Banking Center hours of operation, including Saturday banking
• Performs other duties as assigned by the Retail Manager or Retail Group Lead

ADDITIONAL DUTIES

WHAT WILL YOU NEED TO SUCCEED

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT