Manager, Customer Engagement

Manager, Ordering Channel Experience

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good : good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The Customer Engagement team in US Marketing nurtures profitable customer relationships through meaningful engagements and seamless experiences by leveraging data, innovation, and technology. They relentlessly pursue ways to remove friction and add delight for customers and crew throughout their journeys, enabling more ways to enjoy McDonald's across digital channels from the Mobile App to the Menu Boards. They also oversee the digital customer engagement strategy, investment, ad execution across all owned channels.

Duties

In the Manager, Ordering Channel Experience role, you will contribute to these priorities in the following ways :

• Deliver better ordering experiences across channels, strategizing features and enhancements that improve ease, remove friction, and drive customer & business impact
• Oversee the design & implementation of new channel experiences in support of national business priorities and programs
• Drive continuous improvement to the customer ordering journey, including removing barriers and driving meaningful optimizations
• Partner with cross functional teams (Technology, Operations, Content, etc.) to bring the channel experience to life and ensure seamless restaurant activation
• Partner with US & Global Technology teams to shape and activate future channels and features
• Leverage customer behavioral data to improve the user experience and future optimizations

Qualifications

Bachelor's degree in Marketing, Business Administration, or related fields

Minimum of 5 years of experience in business, marketing, technology, or related fields

Experience working in complex global organizations, preferably within consumer facing environments, with demonstrable ability to influence cross-functionally

Ability to contribute to and frequently lead cross-functional teams

Strong ability to understand patterns, opportunities in data and build narratives to support

Ability to work at a fast pace while managing competing priorities

Strong project-management skills and ability to prioritize projects with varied timelines

Strong communication skills and ability to build trust with senior leaders and franchisees

Experience managing vendors or agencies preferred

Compensation

Salary ranges : $112,860-$143,900

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Competencies : Execution Proficiency, Strategic Proficiency, Building Blocks, Talent Proficiency

Additional Information : Benefits eligible : This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation / PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible : This position is eligible for a bonus, calculated based on individual and company performance. Long-term Incentive eligible : This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan. McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.