Business Resiliency and Controls Associate

Legal Oversight and Control Team Member

Join a dynamic team where your expertise in resiliency, controls, and data analytics will make a real impact across Legal's global platform. You'll help safeguard business continuity, support critical incident management, and deliver innovative solutions that enhance operational effectiveness. Collaborate with talented professionals and leverage cutting-edge technology to drive process improvements and automation. This is your opportunity to shape the future of Legal's resiliency and reporting programs. If you thrive in fast-paced, priority-driven environments, we want you on our team. As a Legal Oversight and Control team member in Legal Operations, you will cross-train in business resiliency, access control, and reporting programs to support Legal's global platform. You will primarily support resiliency initiatives, while also contributing to controls and reporting functions across Legal's global platform. You will help us maintain high standards in quality control, documentation, and automation, ensuring our processes meet firmwide requirements. You will collaborate with stakeholders across the firm to deliver innovative solutions and drive continuous improvement. This role offers the chance to develop your skills in data analytics, incident management, and strategic reporting while making a meaningful impact.

The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm's clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.

Job Responsibilities

• Implement and maintain resiliency policies, standards, and programs for Legal teams
• Ensure compliance with content and renewal requirements for resiliency documentation
• Communicate policy and system changes, providing support to stakeholders
• Lead, plan, and report on resiliency testing and quality reviews
• Prepare regular reports and metrics for the resiliency team
• Collaborate across business lines, corporate functions, and resiliency domains
• Advise stakeholders on resiliency risk management and program improvements
• Manage incident communications, analysis, and rapid recovery of business services
• Document and support return-to-business-as-usual strategies
• Investigate issues, conduct root cause analysis, and drive solutions for improvement
• Utilize automation and data analytics tools to evaluate and optimize business processes

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment. JPMorgan Chase & Co. offers a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.