Store Leader (Store Manager)

Join to apply for the Store Leader (Store Manager) role at Activate Games

Activate is a technology company building interactive gaming facilities across the US and Canada and beyond. As Store Leader, you will lead a team to deliver excellent customer experience in a dynamic and fun environment. This full-time position is located at Unit 353 – 3251 20th Ave.

Essential Duties and Responsibilities

• Oversee day-to-day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise.
• Create a lasting customer experience and ensure their satisfaction is a top priority.
• Understand key performance indicators and maintain brand consistency through positive customer experiences and local event involvement.
• Perform regular inspections of front desk and gaming areas, and ensure daily cleaning and maintenance duties are completed in compliance with company standards.
• Prevent security or safety concerns by adhering to procedures, providing training, and identifying risks.
• Provide regular updates to Regional Leader on store operations, facility issues, and suggest areas for improvement.
• Oversee the day-to-day maintenance process flow required for the facility.
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products.
• Schedule staff to ensure peak periods are properly staffed.
• Lead hiring of new employees and create a talent pipeline.
• Manage employee performance, including accountability, coaching, and development.
• Participate in planning meetings to prepare and roll out training and initiatives.
• Identify and implement improvements to enhance customer experience.

Working Environment

The Qualifications

The Perks

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal-opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

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