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Millwork Customer Service Associate

Millwork Customer Service Associate

MccoysNew Braunfels, TX, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Time Type : Full Time

Starting Pay : $17 / HR

Job Location : 710 FM 306, New Braunfels, TX 78130

Job Summary : The Millwork Customer Service Associate will provide customer service and technical support to all millwork customers, including all retail locations, outside sales representatives, and commercial contractors.

Supervisory Responsibilities : None.

Duties / Responsibilities :

  • Answers the phone, aiding all millwork customers, including retail locations, outside sales representatives, and commercial contractors.
  • Provides product information to co-workers about product usage, availability, and application.
  • Uses and applies product knowledge, including product applicability, to assist customers in selecting the correct product for their building needs.
  • Creates new customer accounts and provides pricing and estimates.
  • Develops and maintains relationships with product vendors.
  • Acquires pricing quotes for stock and special order products.
  • Investigates customer problems or issues with deliveries, product quality, or service, ensuring a quick resolution.
  • Recommends additions or deletions of merchandise to be sold in the facility based on customer requests and special order sales.
  • Monitors and reviews product movement and compares product movement with merchandise on hand to assist the Millwork Inventory Buyer with maintaining an efficient product ordering system.
  • Reports product quantity discrepancies to the Millwork Inventory Coordinator and / or Customer Service Supervisor.
  • Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
  • Creates and returns special order quotes to retail locations in designated time frames as required by management.
  • Attends team meetings and company training sessions as required.
  • Performs other related duties as assigned.

Required Skills / Abilities :

  • Ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Ability to utilize IBM Content Manager, MAC21, and other 3rd party software applications.
  • Proficient with Microsoft Office Suite or related software.
  • Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.
  • Education / Experience :

  • A high school diploma or equivalent is preferred.
  • Successful completion of on-the-job training.
  • Physical Requirements :

  • Prolonged periods of sitting and working on a computer.
  • Must be able to lift up to 10 pounds at times, occasionally lift / move up to 25 pounds.
  • The ability to perform repetitive movements over long periods.
  • McCoy's is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and / or interview process should contact a representative of the People Development Department at (866) 896-0884. EOE, AAP, D, F, VA

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    Customer Service Associate • New Braunfels, TX, US