Senior Learning Designer - IT Associate Skilling

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The Senior Learning Design Professional partners with IT leaders and associates to identify and address performance and knowledge gaps through strategic learning solutions. This role designs, delivers, and scales impactful learning experiences that build skills across the IT organization’s associates. Leveraging performance consulting, adult learning theory, and instructional design best practices, the Senior Learning Design Professional develops content collaborates with subject matter experts (SMEs) and stakeholders at all levels of the organization, through executives to drive continuous improvement and measurable outcomes. The Senior Learning Design Professional begins to influence departmental strategy, makes decisions on moderately complex to complex issues, and perform work without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Designs and develops engaging, learner-centered experiences that drive performance and skill development. Collaborate with subject matter experts to analyze learning needs, write effective learning objectives, and create instructional materials including storyboards, scripts, performance support tools, mobile learning, and manuals. Applies a consulting mindset to build solution-focused partnerships with stakeholders and subject matter experts, designing and delivering targeted learning experiences that skills and / or upskills IT associates and advance their technical and professional capabilities. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Ensure course materials are current and relevant to training needs. Tracks and analyzes the training programs' effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement. Provides instruction and guidance to Facilitators. Knows how to select and use appropriate learning technologies to support development and delivery (Articulate, Vyond, Cornerstone on Demand, etc.) and collaborative tools to facilitate learning. Plans, organizes, develops and delivers training curriculum, materials, job performance aids and programs to meet specific training needs. Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. Begins to influence department’s strategy. Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Comfort with leveraging AI to drive work outcomes. Additionally, plays a key role in delivering engaging, learner-centered experiences that support skill development, knowledge acquisition, and performance improvement. This role may involve facilitating live and virtual sessions.

Key Responsibilities

Independently conducts all learning activities (Learning Needs Analysis to Design and Development and Delivery) to support associate skilling.

As needed, designs, plans, and delivers / facilitates training around topics including Cloud and other skills IT Associates needs to succeed.

Partners with Associate Director to develop, refine, and prioritize the skilling roadmap, aligning future skills training with IT needs.

Reports progress upwardly and to all non-Executive stakeholders.

Manages the Intake process to capture and report on all requests coming into the learning team (course development, LMS updates, etc.).

Provide LMS support as needed for the team and, as availability allows, the rest of IT.

Supports the Associate Director in all reporting (e.g., and type of learning requests).

Manages learning tool license administration to ensure prudent allocation of these learning licenses across IT.

Consulting - Partners with Associate Director to provide consulting on incoming learning requests for IT colleagues that want to build their own training.

Support IT Learning Week, as needed.

Answers email from team Mailbox.

Use your skills to make an impact

Required Qualifications

Bachelor's degree in Instructional Design, Education, Learning Technology, Adult Education, similar field, or comparable experience.

5+ years of experience designing and delivering learning solutions, including e-learning modules and facilitated learning events that support upskilling for technical audiences.

3+ years of facilitating engaging in-person and virtual learning experiences using diverse instructional techniques.

Proven ability to communicate learning approaches, outcomes, and insights clearly and persuasively to stakeholders at all levels, including senior leadership and executive audiences.

Demonstrated ability to plan, execute, and manage learning projects effectively, including timelines, stakeholder communication, and risk mitigation.

Track record of successful training design, development and implementation experience using various methods (e.g., paper-based, facilitated, webcasts, e-learning).

Proficient in creating and editing multimedia learning assets using industry-standard tools, including Adobe Creative Suite (After Effects, Animate, Audition, Captivate, Express, Illustrator, Photoshop) and eLearning development platforms such as Articulate 360 and Adobe Captivate.

Experience managing courses in Cornerstone OnDemand or a similar LMS.

Highly organized with demonstrated ability to manage multiple projects, prioritize tasks effectively, and meet deadlines in a dynamic environment.

Strong knowledge of eLearning standards and Adult Learning Theory.

Demonstrated experience with instructional design models (e.g., ADDIE, SAM) and performance improvement approaches.

Detail-oriented with strong analytical skills to ensure accuracy, consistency, and effectiveness of all activities.

Preferred Qualifications

Master’s degree in Instructional Design, Education, Learning Technologies, Adult Education, similar field, or comparable experience.

Certification in instructional design tools or methodologies (e.g., ATD, CPTD, Kirkpatrick).

Experience in IT environments and / or supporting IT associates.

Additional Information

Travel may be required for events.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home / Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria :

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 01-04-2026

About us

Humana Inc. (NYSE : HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

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