Director of Customer Account Management

Overview

At UKG, we believe the work you do truly matters. The efforts you put into your projects, the critical decisions you make, and the support you extend to our customers collectively create significant impact. Each day, millions of employees rely on our workforce operating platform to manage their work lives, get paid, advance their careers, and help shape the future of their industries. That's the mission we're dedicated to fulfilling.

We are committed to continuous learning, challenging norms, and striving for improvement while celebrating our accomplishments along the way. Here, you'll experience genuine flexibility, dependable benefits, and a collaborative team that thrives together. Your contributions are valued at UKG, and so are you.

About the Team

UKG is searching for a talented Director of Customer Account Management to join our thriving Enterprise sales organization. At UKG, we cultivate a company culture that champions success at every level while prioritizing the well-being of our employees. Although the challenges can be substantial, we provide robust support to ensure our sales teams excel.

About the Role

As the Director, you will play a pivotal role in helping your team surpass annual revenue targets for UKG's Pro, Dimensions, and Ready customer base (2,500+ employees) within the Services & Distribution vertical. Your adaptable collaboration skills will be vital as you partner with Sales colleagues and senior leadership across different functions to forge strong relationships that lead to remarkable success for both your team and our customers. You will benefit from the strong support of cohesive pre-sales and sales operations teams while directly reporting to the AVP, Services & Distribution Sales.

Responsibilities

Achieve and exceed revenue targets consistently.

Develop and implement an ambitious sales strategy aimed at generating substantial annual revenue growth.

Focus on long-term success by coaching, developing, and fostering high-performance teams to ensure sustained revenue growth.

Establish best practices for sales activities, focusing on pipeline growth, accuracy, integrity, forecasting, and standardized strategies.

Maintain strong relationships with key customers and devise effective sales strategies.

Create a customer-first, employee-centric culture that encourages engagement, exemplifying UKG's core values : United, Kind, and Growing.

Conduct regular one-on-one progress meetings with each Sales Executive to assess pipeline status, sales activities, and any challenges faced.

Encourage collaborative efforts among the sales team to enhance overall performance.

Provide insightful feedback to UKG's senior management regarding market trends and identify opportunities to improve service delivery to our customers.

About You

Basic Qualifications

5+ years of experience managing diverse sales teams or related areas.

Minimum of 5 years of experience selling to C-level executives.

Preferred Qualifications

Proven track record in leading or selling SaaS, WFM, or HCM software solutions to C-level executives.

Successful experience in a highly matrixed organization, building strong interdepartmental relationships.

Exceptional interpersonal skills with high emotional intelligence, adept at onboarding and training new Sales Executives.

Regularly exceeded quota and team objectives.

Excellent negotiation, written, and verbal communication skills.

Experience leading successful Sales teams within the Enterprise sector.

Bachelor's degree or equivalent experience.

Willingness to travel up to 50% of the time.

Company Overview

UKG is the Workforce Operating Platform that harnesses workforce understanding to drive results. With our extensive collection of workforce insights and people-focused AI, we help organizations uncover new ways to build trust, boost productivity, and empower talent. Our expertise enables clients to address challenges across various industries since great organizations understand that their workforce is their competitive advantage.

Equal Opportunity Employer

UKG is committed to equal opportunity employment. We assess all qualified applicants regardless of race, color, disability, religion, sex, age, national origin, veteran status, genetic information, or other legally protected categories.

This position offers a base salary range of $155,000.00 to $170,000, with final salary dependent on skills, experience, job-related knowledge, and location. Additional compensation includes commissions and restricted stock unit awards. Comprehensive benefit information can be reviewed on our careers site.

UKG's policy promotes equal employment opportunities, ensuring non-discrimination in all areas of recruitment, employment, promotion, and training.