Customer Support Engineer

Do you want to join a purpose driven, innovative, growing technology business with a focus on  Clean energy and sustainability? If working with an honest, fair, reputable, responsible and rapidly expanding global organization is high on your agenda, joining our team could be for you.

Whitefox is an award-winning technology company and a market leader in bringing cutting edge solutions to reduce energy, emissions, water and costs from the production of corn-based ethanol in the US. Our Whitefox ICE® solutions are installed in 10 US ethanol plants to date and a further 9 are at different stages of execution in North America. With 200 ethanol plants in the US and opportunities in SAF and green chemicals, the growth potential for our business is significant. We are an international business with operations spanning across Europe, North America, and South America, committed to revolutionizing the industrial landscape, helping producers become sustainable in a low carbon world.

Overview

We are seeking a hands-on and solutions-oriented Customer Support Engineer to join our dynamic team. This role is ideal for a process-savvy engineer with a strong background in chemical or biofuels production, who thrives on bridging theory with real-world operations. The successful candidate will be instrumental in supporting our clients across North America by turning engineering designs into operational success .

The primary responsibilities of this role are, but not limited to :

• Represent Whitefox Blueprint values & standards to external parties throughout the entire project
• Conduct on-site data collection, performance evaluations, and process reviews
• Support project commissioning activities and ensure facilities start up effectively and safely
• Develop Standard Operating Procedures (SOPs) and programming guidelines for ICE systems
• Collaborate on detailed engineering and documentation as needed
• Maintain strong client relationships through regular engagement, site visits, and support
• Lead troubleshooting efforts and identify opportunities for production capacity or energy optimization
• Provide technical input to ensure designs are practical and aligned with operational needs
• Support the development of training material and on-site operator engagement
• Work collaboratively with internal teams to feed customer insights into product and process improvements

What You’ll Bring :

Why Join Whitefox?

This is an exciting opportunity to lead and shape the future of Whitefox in North America, driving significant growth in a dynamic and essential industry. If you are a strategic leader with a proven ability to grow businesses, and a passion for decarbonising industry to drive towards NetZero, we invite you to join our team and make a lasting impact.