Talent.com
No longer accepting applications
Senior Complaints Management Lead

Senior Complaints Management Lead

VirtualVocationsKnoxville, Tennessee, United States
7 days ago
Job type
  • Full-time
Job description

A company is looking for a Senior Lead, Complaints Management.

Key Responsibilities

Develop and execute a comprehensive complaints management strategy aligned with business objectives and regulatory requirements

Lead and mentor a team of complaints specialists, fostering a culture of excellence and continuous learning

Oversee the entire complaints lifecycle, ensuring adherence to established SLAs and quality standards

Required Qualifications

3+ years of experience in complaints management, customer operations, or risk management in financial services or fintech

8+ years of leadership experience managing and developing teams

Proven expertise in designing and implementing scalable complaints management processes

In-depth knowledge of consumer protection regulations and industry best practices

Strong analytical skills to identify trends and translate data into actionable insights

Create a job alert for this search

Complaint Management • Knoxville, Tennessee, United States

Related jobs
  • Promoted
Director of Enrollment Management Communications

Director of Enrollment Management Communications

InsideHigherEdKnoxville, Tennessee, United States
Full-time
This is an on-campus position with some hybrid / remote work schedule flexibility.The Director of Enrollment Management Communications (EMC) is responsible for the strategic development and execution...Show moreLast updated: 6 days ago
  • Promoted
Patient Services Team Lead

Patient Services Team Lead

Tennessee OncologyLouisville, TN, US
Full-time
Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tenness...Show moreLast updated: 30+ days ago
  • Promoted
Director of Donor Relations

Director of Donor Relations

University of TennesseeKnoxville, TN, US
Full-time
Focus on the core content of the job post, making it beautiful and easy to read.Remove any extra metadata, navigation mentions, and redundant headers, ensuring a high signal to noise ratio.Show moreLast updated: 1 day ago
  • Promoted
Travel MRI Tech - $2425.2 / Week

Travel MRI Tech - $2425.2 / Week

FlexCareMaryville, TN, US
Full-time
FlexCare is seeking an experienced MRI Tech for an exciting Travel Allied job in Maryville, TN.Shift : 5x8 hr PMs Start Date : 11 / 10 / 2025 Duration : 13 weeks Pay : $2425. Why Clinicians Choose FlexCare....Show moreLast updated: 10 days ago
  • Promoted
CONSUMER RELATIONS SPEC

CONSUMER RELATIONS SPEC

Covenant HealthSevierville, TN, US
Full-time
Consumer Relation Specialist, Sevier Clinic.Full Time, 80 hours per pay period, Day shift.Peninsula, a division of Parkwest Medical Center, has set a new standard for effective, innovative and cari...Show moreLast updated: 30+ days ago
  • Promoted
Senior Default Servicing Collector - Small Business

Senior Default Servicing Collector - Small Business

First HorizonKnoxville, TN, US
Full-time
Senior Default Servicing Collector - Small Business.At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and do...Show moreLast updated: 30+ days ago
  • Promoted
Travel Speech Language Pathologist

Travel Speech Language Pathologist

Medical Solutions AlliedPigeon Forge, TN, US
Full-time
Medical Solutions Allied is seeking a travel Speech Language Pathologist for a travel job in Pigeon Forge, Tennessee.Job Description & Requirements. We’re seeking talented healthcare profe...Show moreLast updated: 3 days ago
  • Promoted
Greater St. Louis GI | Award Winning Health System | Unmatched Autonomy

Greater St. Louis GI | Award Winning Health System | Unmatched Autonomy

Jackson Physician SearchMaryville, US
Full-time
Join one of the highest-ranking, non-profit hospitals in the Greater St.Louis area, celebrated for its commitment to physician autonomy, high provider satisfaction, and a collaborative work environ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Solutions Representative - Fulfillment Operations

Customer Solutions Representative - Fulfillment Operations

First HorizonKnoxville, TN, US
Full-time
Customer Solutions Representative - Fulfillment Operations.At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right...Show moreLast updated: 30+ days ago
  • Promoted
Director Of Growth

Director Of Growth

MaX House brokered by eXpKnoxville, TN, US
Full-time
Drive agent growth for MaX House by generating new opportunities, recruiting the right talent, and ensuring the team has a steady pipeline of potential partners. This is the most important position ...Show moreLast updated: 2 days ago
  • Promoted
Readiness Review Leader

Readiness Review Leader

Boston Government Services, LLCOak Ridge, TN, US
Full-time
Boston Government Services, LLC.This position is contingent upon contract award.BGS is an engineering, technology, and security firm helping to advance missions of national importance for governmen...Show moreLast updated: 30+ days ago
  • Promoted
Loan Default Single Point of Contact - Bilingual Required

Loan Default Single Point of Contact - Bilingual Required

ORNL Federal Credit UnionKnoxville, TN, US
Full-time
Loan Default Single Point of Contact - Bilingual Required.Requisition Number : LOAND002466.Location : Knoxville, TN 37922, USA. Please note this is a hybrid remote position and will require the select...Show moreLast updated: 5 days ago
  • Promoted
Dealer Solutions Manager

Dealer Solutions Manager

OrigenceKnoxville, TN, US
Full-time
With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry.Our core mission is customer-centric, focusing on empowering Credit Unions acros...Show moreLast updated: 30+ days ago
  • Promoted
Service Manager

Service Manager

Arrow ExterminatorsAlcoa, TN, US
Full-time
Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities,...Show moreLast updated: 12 days ago
  • Promoted
Operations Lead - PT

Operations Lead - PT

At Home Stores LLCFarragut, TN, US
Full-time
Our Vision : To become the leading Home Dcor retailer.Our Mission : Enable everyone to affordably make their house a home. Job Summary : The Operations Lead (OL) oversees store processes and supports a...Show moreLast updated: 30+ days ago
  • Promoted
Senior Loyalty Manager

Senior Loyalty Manager

RegalKnoxville, TN, US
Full-time
Love movies and building unforgettable guest experiences? At Regal, we believe loyalty isn't just about points it's about turning every moviegoer into a lifelong fan. As Senior Loyalty Manager, you...Show moreLast updated: 30+ days ago
  • Promoted
PATIENT SERVICES LEAD (FULL TIME)

PATIENT SERVICES LEAD (FULL TIME)

Compass GroupKnoxville, TN, US
Full-time +1
We are hiring immediately for a full time Patient Services Lead position.Location : Parkwest Medical Center - 9352 Park West Boulevard, Knoxville, TN 37923. Note : online applications accepted only.Sc...Show moreLast updated: 30+ days ago
  • Promoted
INSURANCE APPEALS SENIOR

INSURANCE APPEALS SENIOR

Covenant HealthKnoxville, TN, US
Full-time
Full Time, 80 Hours Per Pay Period, Day Shift.Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our...Show moreLast updated: 17 days ago
  • Promoted
Senior Director of Email Strategy & Operations

Senior Director of Email Strategy & Operations

University of TennesseeKnoxville, TN, US
Full-time
Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Remove any emojis, sp...Show moreLast updated: 30+ days ago
  • Promoted
Customer Solutions Agent Senior

Customer Solutions Agent Senior

First HorizonKnoxville, TN, US
Full-time
Customer Solutions Agent Senior.At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things...Show moreLast updated: 30+ days ago