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Emergency Communications Officer
Emergency Communications OfficerGovernment Jobs • Hopewell, VA, US
Emergency Communications Officer

Emergency Communications Officer

Government Jobs • Hopewell, VA, US
30+ days ago
Job type
  • Full-time
Job description

Job Posting

Employer : City of Hopewell

Salary : $41,191.00 Annually

Location : City of Hopewell, VA

Job Type : Regular Full-Time

Job Number : POL081922

Department : Police

Opening Date : 10 / 06 / 2022

Closing Date : Continuous

Description

Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under limited supervision.

Examples of Duties

  • Responds to all emergency and non-emergency calls; screens calls and transmits radio messages to dispatch medical units, patrol units, fire stations, public works, and / or animal control units receiving the information, as appropriate.
  • Obtains pertinent information regarding calls via teletype equipment or computer terminals; relays information to proper authority; enters relevant data into database system and logs calls to include traffic stops.
  • Monitors all radio traffic; keeps track of units' whereabouts and provides periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems.
  • Monitors computer terminal; enters arrests; enters and / or removes warrants.
  • Greets walk-in visitors and directs them to the appropriate departments.
  • Provides directions to fire units or the general public in response to requests.

Typical Qualifications

Minimum Education and Experience :

  • High school diploma or GED and moderate experience in emergency services operations, answering a multi-line phone system, or equivalent combination of education and experience.

    • Licenses and / or Certifications :

  • Obtain Basic Dispatch and VA Criminal Information Network / National Crime Information Center (VCINN / NCIC) State certifications within two years.
  • Obtain Emergency Medical Dispatch (EMD) certification within one year.
  • Obtain CPR certification within one year.

    • Knowledge, Skills & Abilities :

  • Knowledge of computer equipment, radio console, and teletype equipment.
  • General knowledge of City locations.
  • General knowledge of police methods, practices, and procedures.
  • Skill in effectively handling several calls / situations at the same time.
  • Data entry skills, accuracy, attention to details, priority, and organization skills.
  • Outstanding listening and oral communication skills.
  • Ability to speak distinctly and calmly in crisis situations.
  • Ability to obtain and relay accurate information quickly to appropriate party under adverse conditions and time pressure.
  • Ability to deal with all levels of the general public.

    • Supplemental Information

    Work Environment :

  • Work is primarily performed in an indoor, climate-controlled, pleasant environment.

    • Essential Physical Activities :

  • Stooping, walking, pulling, lifting, grasping, hearing, seeing up close, reaching, pushing, talking, standing, finger movement, and repetitive motions.
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    Communication Officer • Hopewell, VA, US