Patient Engagement Representative-Call Center

Job Description

Job Description

Join CareSouth as a Full-Time Call Center Representative in our onsite Baton Rouge call center, located in Plaquemine, LA. This position offers a unique opportunity to make a meaningful impact on patient experiences while engaging with a supportive team in a relaxed yet high-performance environment. You will leverage your exceptional customer service skills to solve problems and enhance the patient journey in the healthcare sector. With a starting pay of $13.60 per hour, based on experience, you can expect a competitive compensation package that rewards your commitment and innovation.

Experience a culture that values empathy, integrity, and safety while working alongside forward-thinking professionals dedicated to excellence. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, and Paid Time Off. Don't miss the chance to thrive in a role that not only boosts your career but also enriches the lives of those in our community. Apply today!

What it's like to be a Patient Engagement Representative Call Center at CARESOUTH

As a Full-Time Patient Engagement Representative at CareSouth, you will play a crucial role in delivering high-quality, efficient, and effective service to our patients through our call center. Your primary responsibility will be to actively cultivate and uphold a professional and positive patient experience, ensuring that each interaction is marked by empathy and attention to detail. By addressing patient inquiries and concerns with care and integrity, you will contribute significantly to our mission of enhancing healthcare delivery. This position empowers you to be a problem solver in a dynamic environment, where your ability to engage sincerely with patients can lead to meaningful improvements in their healthcare experience.

Are you a good fit for this Patient Engagement Representative Call Center job?

To excel as a Full-Time Patient Engagement Representative at CareSouth, candidates must possess a strong foundation of essential skills and knowledge. Exceptional customer service skills are vital, as you will be the first point of contact for patients seeking assistance. Excellent communication abilities, both verbal and written, will enable you to effectively convey information and support to patients. Active listening skills are crucial to understanding patient needs and concerns fully.

Familiarity with HIPAA regulations is required to ensure patient confidentiality and compliance within the healthcare setting. Additionally, a solid understanding of medical clinic operations will enhance your ability to address patient inquiries effectively and navigate the complexities of healthcare services. These skills will empower you to provide a positive and informative patient experience in our dynamic call center environment.

Knowledge and skills required for the position are :

• Great Customer Service skills
• Excellent Communication skills
• Listening skills
• HIPAA regulation knowldge.
• Medical clinic knowledge.

Get started with our team!

Apply now if this sounds like a great fit for you.