Cobra Client Services Manager

Cobra Client Service Manager

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The COBRA Client Service Manager is the primary direct contact for daily account activity and operational needs for issue resolution in COBRA eligibility, processing, plan setup, plan / rate renewal, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention with regards to COBRA Administration. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities :

• Client contact responsible for delivering quality operational service
• Provide internal and external status, operational metrics and service level reporting to our mid and small clients
• Provide issue resolution and service enhancements following proper procedures and process
• Manage issue resolution across functional areas to insure on time delivery
• Responsible for ongoing review of program setup and features
• Provide support during the Renewal and Open Enrollment information gathering process
• Provide input into the strategic planning for assigned clients
• Foster service and system improvements to improve quality and service to clients
• Provide system and operational training for Clients and team members
• Handle ad hoc requests, following proper procedures and processes to ensure quality delivery
• Provide support for participant escalation resolution, from client services advocates

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.