Supervisor Patient Access

Patient Access Supervisor

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The Patient Access Supervisor will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties.

This role will be responsible for reporting and analyzing daily, weekly, and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions.

Location : Ascension SE Wisconsin Hospital Franklin

Schedule : Monday Friday 8am 4 : 30pm

Responsibilities :

• Overseeing the staff for 24-hours operations
• Assisting in establishing and implementing departmental initiatives
• Developing and coaching team members in skills and processes to promote quality
• Expert knowledge in accounts receivable follow up / team processes and procedures
• Measuring and monitoring KPI metrics related to AR performance with an emphasis on aging categories
• Managing and monitoring the transaction of all uncompensated care performance indicators including, but not limited to : Charity, Bad Debt, Paro, and Uninsured discounts
• Preparing, analyzing, and providing daily, weekly, and monthly metrics reports on key AR metrics as assigned
• Participating in weekly operations meetings to drive performance excellence
• Troubleshooting and resolving issues with client concerns with a sense of urgency
• Establishing working relationship with on and offshore counterparts; serving as a liaison between hourly and management staff for training, quality, and general questions
• Training and educating staff on new process changes
• Filling in production gaps when needed
• Other duties as assigned

Required Qualifications :

Desired Qualifications :