Store Manager

Job Description

Job Description

Description : Job Overview :

We are looking for an experienced and motivated Store Manager to oversee the daily operations of our self-storage facility in Fremont, CA. The successful candidate will be responsible for ensuring customer satisfaction (online, over-the-phone, in-person), maximizing rental occupancy, and maintaining the facility's overall performance and cleanliness. You will be primarily measured on your ability to drive high occupancy of the store through both retaining and attracting new customers – we will also look at “leading metrics” that drive that performance (e.g., facility cleanliness, responsiveness to customers). You will get to work in an entrepreneurial and rapidly growing environment with low hierarchy.

Attracting and retaining the best talent is vital to our success. We look to empower employees to make their own decisions, set the bar on compensation and benefits at the very upper end of the self-storage industry, foster a positive and “can-do” culture, and provide growth opportunities (including promoting from within). You are a critical part of the company’s success – we view talent such as yourself as a top strategic priority and want to hear from you on how we make you and the company successful – we strive to make every day better than the previous one. We look for individuals that embrace the start-up dynamic, recognizing both the opportunities for greater responsibility and the learning experiences from mistakes.

Responsibilities :

• Manage daily operations, ensuring efficient facility performance.
• Deliver exceptional customer service (online, over-the-phone, in-person), building strong tenant relationships.
• Oversee leasing, payment processing, and delinquency management.
• Maintain facility cleanliness and security through regular inspections and light cleaning.
• Implement marketing strategies to enhance occupancy and revenue.
• Conduct administrative tasks, including completing leases, auditing inventory, and providing other documentation needed for the store.
• Conduct financial tasks, including bank deposits, record-keeping, reducing delinquent accounts.
• Working with and ensuring performance of local vendors (e.g., tracking work orders for maintenance services, etc.)
• Lead and develop the team, promoting a positive work environment.
• Selling storage related merchandise and ensuring adequate inventory (e.g., locks, boxes, etc.)

Qualifications :

Benefits :

Schedule : 8-10 hour shifts covering 40 hours per week most weeks (rare need to cover more hours in event of sick colleague) between the hours of 9-6. Store is open Monday to Sunday; Specific work hours will be discussed during the hiring process.

Company Storage Employment Policies :

Requirements : Qualifications :