Cash Management Support SpecialistBank of New Hampshire • Laconia, NH, US
Cash Management Support Specialist
Bank of New Hampshire • Laconia, NH, US
30+ days ago
Job type
- Full-time
Job descriptionExperience with Fiserv core, Q2 Banking platform, Intrafi platform preferred. High School diploma or equivalent and 3-5 years of experience in a position requiring proficiency in routine daily tasks associated with Cash Management products and services, electronic banking, customer service skills, and attention to detail. Proficiency in the operation of related business machines and equipment with corresponding technical skills preferred. High level of accuracy and attention to detail. Excellent organizational and time management skills as well as skills in written and verbal communications, mathematics, personal computers (Including MS Outlook, Word & Excel), planning, and complex problem resolution. Must possess and maintain a valid driver’s license and satisfactory driving record, as well as a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. We offer competitive compensation and benefits package, including an Annual Incentive Compensation (bonus) Plan, 401(k) with 50% match on the first 6% of eligible earnings, generous paid time off as well as paid time off for our employees to give back to the communities in which we operate and live. We support our employees by providing several opportunities for professional growth and career advancement, including Tuition Reimbursement as well as internal and external training opportunities. We provide a supportive team-oriented work environment, and encourage our employees to attend our bank wide celebrations and meetings.
Job Description
Job Description
Please Note : This Full-time position is on-site and will be based in our Laconia, NH office
As a Cash Management Support Specialist, you will be responsible for providing the necessary support to the Bank’s Business Development Officers, Cash Management Relationship Managers, and our Cash Management customers. You will perform customer setups on bank systems, product & services, installation at customer's place of business, and provide quality customer service when issues arise.
Responsibilities in this role include but are not limited to :
- Responsible for the delivery of Cash Management support and servicing to Business Development Officers, our customers, the Commercial Banking Division and other areas of the bank.
- Assist Business Development Officers in the preparation and submission of all necessary documentation and works with internal personnel to set up products and services.
- Provides service and training to customers on all Cash Management products and services.
- Responds to and either resolves or refers customer and employee inquiries to the appropriate department, and exhibits the necessary follow through. Interacts with vendors to handle system or customer support issues.
- Recommends process and procedure changes to improve customer experience and internal efficiency.
Preferred Experience :
Education & Position Qualifications :
Why Bank of New Hampshire?
For more information regarding the benefits we offer, please see attached.
To join our dynamic team, click "Apply" to submit your resume and fully completed employment application online. Starting rate is based upon experience.
Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Should you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912.
EEO Employer Including Vets & Disability | Member FDIC
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Cash Management Specialist • Laconia, NH, US
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