Key Leader

Job Description

Job Description

Who you are :

You love the details! You believe every occasion is a special occasion with your superior service. You are obsessed with the guest, love getting to know people and have a keen memory for names and faces. No task is too small, no detail overlooked. You have an inherent desire to connect, to learn and to build a brand. You lead with your heart but strategize for the sale.

You are entrepreneurial and have a merchant mentality. You drive for results and develop your team to achieve sales goals. You are responsible for all aspects of store retail operations and maintain a premium guest experience. You maintain store inventory levels, smooth out processes and own the visual aesthetic of the store. You work closely with key relationships and represent Stoney Clover Lane with excitement and warmth. Your staff loves working with you and your guests love seeing you

As a Key Holder you exhibit an aptitude for managerial responsibilities. This position is responsible for opening and closing the store and performing other duties in the absence of management. You will assist team mates in periods of high volume and provide support for new employees. In addition, you will ensure the store is clean and well-organized.

A Day in the Life :

• You deliver all areas of the guest experience on the floor : helping the guest with product selection and customization.
• You greet every guest with enthusiasm and introduce guests to the brand concept and ethos.
• You handle all guest issues calmly, with ease and with the guest’s best interest in mind.
• You utilize the Point of Sale system, process payments, refunds / exchanges and issue gift cards.
• You complete daily store walkthroughs, visual merchandising and sell-through assessment.
• Throughout the day, you restock the inventory and maintain visual aesthetic.
• You know the sales goals and strategize with your team on how to hit daily targets.
• You utilize sales techniques and actively sell on the floor.
• You engage in clienteling tactics.
• You complete inventory tasks as assigned : receiving and processing, discrepancy and stock level management through the proper inventory channels.
• You maintain an organized back of house so neatly it could be the front of house.
• You assist in community outreach, events, and trunk shows / pop-ups.
• You maintain a professional and courteous relationship with guests and co- workers that fosters a positive work environment and embraces diversity.
• You aid the management team in the implementation of merchandising and operational standards.
• You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed.
• You are the manager-on-duty when the Store Manager and Assistant Manager are not present.

Qualifications :