Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone\'s life. The Vice President, Operations serves as a stakeholder to the operations, investment team, and asset management teams, helping to identify tools that add to the effectiveness of the Company\'s marketing, customer service, and operating policies and procedures. The role includes broad operating latitude and decision-making responsibility for the management of a significant real estate portfolio, with strategies to maximize operating results across market cycles and property development stages. This role works as an active partner and consultant in recruiting, onboarding, performance improvement, continuous learning, marketing, customer experience, talent management, and onsite operations.
Responsibilities
- Facilitate a consistent needs assessment around policy, process, talent, tech platforms, and performance in talent management, marketing, customer service, asset preservation, and property operations.
- Create programs to ensure all within Avanath understand the company\'s short- and long-term goals and requirements to execute business plans for each asset; provide education and coaching across all levels, including corporate support teams.
- Drive brand consistency, awareness, and customer experience across assets; stay informed on trends and legal changes to drive innovation.
- Support acquisition, due diligence, lease-up, and capital improvements strategies within the management platform and overall property operations.
- Contribute to recruiting, onboarding, performance improvement, continuous learning, and onsite operations; align priorities with Avanath\'s Core Values and future strategy.
Qualifications
7+ years of experience in a community management position is highly desired; 10+ years in multifamily experience is preferred.Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.Knowledge of LIHTC and Tax Credit / Bond / conventional qualifications preferred by region.Frequent travel within region and to regional corporate and industry events.Training experience desired; strong interpersonal, verbal, and written communication skills.Ability to interact effectively with residents, housing / tenant associations, executives, vendors, and investor contacts; ability to multi-task and work under time constraints.Key Accountabilities
Visit communities at least quarterly to ensure operations, resident engagement, and business protocols meet standards.Participate in strategic business development opportunities and support acquisitions and investments with pre-deal market condition reviews and pro-forma analyses.Assist in development and execution of territory operational budgets; prepare monthly operating statements and manage variances and cash flow.Develop strategic plans to maximize operating efficiency and financial performance; address revenue optimization and rent optimization where applicable.Oversee property management practices to ensure ethical and fair operations; prepare financial forecasts and assist Regional Managers in meeting budget goals.Oversee bidding for outside services and participate in talent management discussions annually; monitor revenue loss via operational metrics and work toward reducing delinquency and achieving collections targets.Serve as a subject-matter expert in sales, marketing, customer experience, personnel management, fair housing, office procedures, financial metrics, and risk management.Human Resources
Collaborate with HR to stay current on employment law and performance trends; ensure timely, fair performance management and minimize risk through compliant procedures.Align HR with Operations to deliver a superior employee experience; optimize recruiting, onboarding, benefits enrollment, and internal communications.Ensure fair and timely performance evaluations and merit-based increases; participate in talent management reviews and succession planning.Partner with asset management to support positive performance relative to budget and develop strong business cases for variances; produce timely financial reports in line with operational protocols.Staff Leadership
Manage a large portfolio of communities with a diverse workforce; coach leaders, provide feedback, and make staffing decisions.Coordinate with back-office and corporate support functions (compliance, finance, asset management, capital projects, HR) to support operations.Assess and document team performance annually and identify development opportunities; set clear goals and respond to concerns, maintenance issues, resident problems, and emergencies.Resident Relations + Customer Service
Maintain positive communication with residents regarding operational concerns and community initiatives; manage inquiries and align with business needs; refer residents to appropriate services as needed.Assist teams in implementing systems that provide essential services to residents with prompt action and accountability.Physical Demands & Working Conditions
Essential staff expected to report to work and comply with safety and business protocols.Frequent sitting and walking; travel within the region and to other offices / events; occasional lifting as needed; repetitive computer usage.Benefits & Diversity
Avanath supports its teams with comprehensive benefits and development opportunities. Benefits include health, dental, vision, 401(k), paid time off, holidays, and more. The company emphasizes growth from within and professional development through online training, classes, and coaching. Avanath is committed to diversity, equity, and inclusion (DEI) across recruitment, compensation, development, promotions, and workplace policies, and to fostering a respectful, flexible, and inclusive work environment.
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