Credit Resource Center Operations Manager

Description

The Credit Resource Center (CRC) Operations Manager is responsible for the department's regulatory compliance, internal controls, and application processing. The incumbent has direct supervision over the Lending Specialists through Team Leads, and has credit authority to pre-established bank limits for consumer loans.

ESSENTIAL FUNCTIONS

Production and Compliance :

• Supervises loan processing functions for Consumer / Small Business loans processed thru the CRC.
• Ensures regulatory compliance standards and requirements are met in all phases of loan processing responsibilities.
• Works with CRC Systems / Compliance Manager to develop documented procedures.
• Maintains accurate statistical records of team activity and relevant information.
• Ensures that standard operating procedures are maintained and followed.
• Reviews and recommends new methods and procedures to make daily operations more efficient / effective.
• Assists in achieving goals to meet Service Level Agreements.
• Actively attends Bank training / meetings, promotes professional relationships with all areas of the Bank.
• Performs compliance and risk management duties as required or assigned.

Process Improvement / Special Projects

Staff Retention / Development

Problem Solving / Research

KNOWLEDGE / SKILLS / EXPERIENCE REQUIRED :

Compensation : $65,979 to $98,969

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You :

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work / Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.