Sales Strategy & Operations Lead (Senior Director)- Cigna Healthcare- Hybrid

Location : Willing to consider any Cigna location or remote set up.

Role Summary : The Sales Strategy & Operations Lead will serve as a strategic advisor and execution partner to the SVP of National Accounts, driving operational rigor, strategic alignment, and cross-functional coordination across the segment. This role is a force multiplier, enhancing leadership effectiveness, accelerating decision-making, and ensuring the successful delivery of strategic initiatives that support growth, retention, and transformation across Cigna’s largest commercial clients.

Responsibilities

Strategic Execution & Planning :

Lead the development and execution of multi-year strategic roadmaps aligned with National Accounts priorities.

Translate executive vision into actionable plans, ensuring alignment across Sales, Client Management, Underwriting, Product, and other Enterprise partners.

Monitor progress against KPIs and strategic goals, adjusting plans as needed to ensure outcomes.

Operational Excellence :

Design and implement governance models and management processes that improve segment performance and accountability.

Identify and resolve operational bottlenecks, resource gaps, and process inefficiencies.

Drive continuous improvement initiatives across reporting, analytics, and incentive compensation structures.

Design and implement infrastructure to drive relationship mapping / execution, c-suite engagement and executive sponsor activities.

Leadership Enablement :

Serve as a trusted advisor and connector across the National Accounts leadership team, including Growth Leaders, Existing Business Leaders, and Strategy Leads.

Facilitate leadership forums, town halls, and strategic planning sessions.

Act as a proxy for the SVP in meetings and decision-making processes when appropriate.

Cross-Functional Collaboration :

Mobilize and lead cross-functional teams to deliver on high-impact initiatives.

Ensure alignment with broader US Commercial and Enterprise strategies, working closely with other sales and process leaders across segments.

Talent & Culture Stewardship :

Support succession planning, leadership development, and talent reviews for critical roles within National Accounts.

Champion a culture of accountability, innovation, and collaboration.

REQUIRED SKILLS :

Bachelor’s degree required; MBA or advanced degree preferred.

10+ years of experience in strategic operations, consulting, or executive support roles, preferably within healthcare or insurance.

Deep understanding of National Accounts dynamics, including client segmentation, sales cycles, and retention strategies.

Experience supporting senior executives in matrixed environments.

Proven ability to lead cross-functional initiatives and drive operational transformation.

Strong analytical, communication, and stakeholder management skills.

High emotional intelligence and ability to influence without authority.

Familiarity with enterprise systems (Workday, Concur, SharePoint) and performance management frameworks.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload. For this position, we anticipate offering an annual salary of 185,300 - 308,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email : SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible. Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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