Technical Business Analyst – Data Operations

Technical Business Analyst – Data Operations -(190686)

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

The Technical Business Analyst will serve as a critical liaison between business stakeholders and the data engineering team. This role focuses on gathering and documenting requirements for data pipelines and reporting solutions, ensuring developers can focus on delivery. The analyst will manage backlog creation, ticket documentation, and support strategic demand management processes within ServiceNow.

Key Responsibilities

Partner with business units to gather, analyze, and document requirements for data engineering and reporting projects.

Translate business needs into clear technical specifications for developers and data platform administrators.

Build and maintain Agile backlogs, user stories, and acceptance criteria using Jira or similar tools.

Validate data outputs and perform QA checks to ensure accuracy and compliance.

Support demand and portfolio management processes in ServiceNow, including tracking approvals and resource planning.

Collaborate with developers to ensure smooth handoff of requirements and timely delivery.

Maintain documentation for processes, workflows, and technical requirements.

Assist in continuous improvement of Agile practices within the data operations team.

Technical Skills

Proficiency in SQL for querying and validation.

Strong understanding of data warehousing concepts; Snowflake experience highly preferred.

Familiarity with Oracle EBS data structures and reporting.

Experience with Agile methodologies and backlog management tools.

Knowledge of Git workflows and version control.

Exposure to ServiceNow for demand or portfolio management.

Preferred Certifications

Certified Scrum Product Owner (CSPO) or similar Agile certification.

ServiceNow Business Analyst or ITSM certification (a plus).

Required Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
• A minimum of 3 years of recent experience in business analysis, including requirements elicitation and documentation, a minimum of 3 years of recent experience in Information Technology
• Experience with process improvement methods and tools
• Proficient in MS Office Word, Excel, Project, Visio, Outlook, PowerPoint
• Knowledge and practical experience in requirements gathering and use case documentation
• Exceptional listening, oral and written communication skills including the ability to facilitate interactive sessions with business and technical subject matter experts and deliver briefings at management level
• Proven success in the following competencies: analysis and reporting, business planning and management, communication and presentation, customer focus and relationship building, champion for change, influencing, information and technology proficiency, leadership, problem solving and decision making
• Ability to interact effectively at all organizational levels, function in a team-driven environment and manage conflict effectively and constructively
• Effective time management and organization skills to be able to set expectations, multitask, meet aggressive deadlines and prioritize appropriately
• Ability to manage and excel in an ambiguous, frequently changing environment
• Ability to take self-directed actions within broad goals and direction
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location

:United States-Nebraska-Omaha

Industry

:IT

Schedule

:Full-time

Employee Status

:RegularBusinessClass:Marketing and Admin

Job Posting

:Feb 6, 2026