Shift

Advisor, Software Developer -- IIB

Department: IT Development * Employment Type: Full-time

Job summary

The Advisor, Software Developer -- IIB provides leadership and initiative in a team environment. This role ensures application of systems thinking principles, enabling team members to independently design, code, test, and deploy software. Responsibilities include documentation to support the software development life cycle, developing prototypes and solutions across diverse technologies, applying modern methodologies to launch new business capabilities, resolving complex problems, and mentoring less senior developers.

Primary responsibilities

• Encode, test, debug, and document complex software/programs.
• Review, analyze, troubleshoot, and modify core and customized software.
• Respond to escalated customer inquiries and requests for technical/operational support.
• Resolve complex technical matters to meet customer service level agreements.
• Analyze and implement corrective actions for root cause analysis and defect resolution.
• Follow documented Software Development Life-Cycle standards.
• Provide consultation on complex projects as a top-level contributor or specialist.
• Serve as point of contact for higher-level or complex issues, collaborating with senior leaders for resolution.
• Design, develop, test, and support applications using MQ, IBM Integration Bus, ESQL, Java, EDI, Oracle Database, SOAP/REST Web Services, DataPower, API Connect, XML, SOA, ESB, and workflow technologies.
• Develop technical and conceptual specifications; prepare prototypes for proof of concept.
• Configure and integrate interfaces to other application systems; develop data-related files.
• Analyze data, troubleshoot issues, provide root cause analysis, and resolve problems with optimal solutions.
• Communicate with end-users and customers to collect and clarify business requirements.
• Develop test plans to ensure thorough testing and documentation.
• Mentor team members; peer review technical deliverables for compliance with requirements.
• Develop basic queries for troubleshooting production support issues.
• Generate reports using queries and PL/SQL; analyze data.
• Provide after-hours or on-call support as required, including weekends and evenings.

Education & Experience

• Education: Bachelor's degree or equivalent in Computer Science, Information Systems, or related field.
• Experience: 8 years of relevant experience.
• Communication: Excellent verbal and written communication skills.
• Technical expertise: Strong understanding of Java (1.4+), JSP, XML, HTML, JavaScript.
• Databases: Oracle 9+; programming with SQL and PL/SQL.
• Analysis: Ability to read, analyze, and interpret business periodicals, journals, technical procedures, work instructions, process maps, and regulations.
• Documentation: Ability to write reports, business correspondence, and procedure manuals.
• Presentation: Ability to effectively present information and respond to questions from diverse audiences.
• Problem-solving: Ability to solve practical problems and manage variables in non-standardized situations.
• Professional standards: Basic understanding of and willingness to adopt industry standards.
• Customer focus: Customer service driven.

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.