Technical Customer Service Representative

Job Title

Responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department.

Position Responsibilities :

• Communications with SSG customers concerning creation of RA #'s, follow up on repairs that are in house, and technical support for all SSG Bicycle Suspension and RFE products.
• Evaluate products that have been sent in for warranty / service to confirm the action that the technicians will provide for that product
• Provide accurate estimates and alternate options to customers for the servicing and support of products
• Administration of products on "Hold" to ensure that they are resolved in a timely manner
• Work closely with Technicians, CSR's, and other departments to ensure that products being serviced do not meet with delays
• Become cross trained to support any position within the department when needed
• Maintain a safe work environment by adhering to all safety regulations within the department
• Take pride in your work
• Have fun and enjoy your job! A good attitude is contagious.

Specific Knowledge, Skills, Abilities Required :

Position Qualifications :

Education : High school diploma or equivalent. Associates or technical degree preferred.

Experience : 2 years minimum Bike shop experience or equivalent job experience. Call Center experience a plus. General knowledge of the Bicycle Industry.

Work Environment and Physical Requirements :

Disclaimer : This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social / recreational programs on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.