Senior Customer Trainer

Tebra only initiates contact with candidates via email from an official Tebra email address (@ tebra.com patientpop.com , or @ kareo.com ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

The Senior Customer Trainer will be responsible for developing, delivering, and managing highly engaging product and service skills training opportunities for custom and standard training for our customers. With a background in medical billing, you will also act as a consultant for our post-sales organization.

Your Area of Focus

• Lead the development, implementation and evaluation of end-user training, instructor materials, and customized training courses / plans using adult learning principles and methodologies.
• Act as a billing consultant and provide guidance to team members and cross-functional teams on industry and product-related subject matters.
• Fully manage customized professional services training opportunities, workflows such as conducting discovery calls, developing training plans / scopes of work, contracts, and course assets based on customers' needs in a timely manner.
• Deliver ongoing training including product, technical and soft skills training to end users using classroom, remote, on-the-job, and blended training techniques.
• Maintain accurate and timely documentation within Salesforce, identify operational efficiencies and help create plans for improvement.
• Periodically create content or engage in posts in our community.
• Manage time effectively with minimal supervision to accurately scope projects and ensure that end users are trained on time and training's are effectively driving customer and employee success outcomes.
• Collaborate effectively with a diverse set of stakeholders and relay feedback on product, training and community experiences.
• If needed, travel onsite to the Costa Rica office and / or customer site to deliver training, develop product knowledge and build relationships.
• Partner with peers, Instructional Designers, Technical Writers and other subject matter experts to help create course curricula, as needed.
• Train internal and external end users using onsite, classroom, remote, on-the-job, and blended training techniques, with adult learning principles in mind.
• Review learner performance and surveys to make ongoing improvements in training sessions and maintain product and industry knowledge at all times.

Your Professional Qualifications

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

LI-SS1  #LI-Remote

In compliance with California's pay transparency laws, the compensation range for this position will be provided and may include an hourly rate, annual salary, or On-Target Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed range will be discussed with qualified candidates during the initial talent screen.

Remote Pay Range

$70,000

$85,000 USD

Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us : please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here : https : / / www.tebra.com / privacy-policy / california-supplemental-notice /

If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings.

This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions.

By applying for this position, you acknowledge that your interview may be recorded.