IT Service Operations Technician

IT Service Operations Technician

The IT Service Operations team provides world-class technical assistance and support for Boston Dynamics employees. As an IT Service Operations Technician, you'll play a crucial role in ensuring our technology runs smoothly, empowering your colleagues to do their best work. While your primary focus will be providing exceptional technical support, you'll also have exciting opportunities to get involved in projects that shape our future IT landscape. This role is onsite, supporting multiple physical locations, with limited flexibility in scheduling.

Day-to-day :

• Serve as the primary point of contact for our users, expertly resolving IT issues and requests via multiple channels, ensuring adherence to our service level agreements (SLAs).
• Efficiently deploy and configure hardware, software, and peripherals for our end users, meticulously maintaining the accuracy of our asset management system.
• Proactively apply system patches and efficiently troubleshoot and resolve hardware and software malfunctions to minimize disruption.
• Oversee IT inventory, ensuring adequate stock levels and maintaining a well-organized and efficient workspace.
• Utilize and contribute to our comprehensive internal and end-user facing documentation for hardware, software, and operating system installations.
• Provide timely account management support, including password resets and access issue resolution.
• Collaborate with a variety of internal teams, such as Purchasing, Infrastructure, Information Security, on tasks and projects.
• Take ownership of and drive independent projects focused on implementing new operational technologies and enhancing existing IT processes, contributing directly to our efficiency and innovation.
• Perform other duties as assigned.

Qualifications :

Additional skills nice to have :

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.