Product Support Representative - Tier 1 (RCM / Billing / Healthcare)

Associate Product Support Representative (RCM / Billing) Location :

• Austin, Dallas, Houston TX / Hybrid Department : Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it.
• This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights.
• We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact.
• Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are.
• At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives.
• Ready to ignite your career and leave a lasting legacy?
• Join us and be part of something extraordinary.
• An Associate Product Support Representative plays a critical role in the overall client experience.  This person is often the face of the company for users experiencing issues or questions with Raintree software.  Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers.  Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service / communication.   They will work closely with clients and other support team members to efficiently identify and solve basic issues.  The ideal candidate is skilled at troubleshooting / problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first.

Role responsibilities include but are not limited to the following :