Talent.com
Customer Support Specialist (Evening Shift) - SeaTac, WA

Customer Support Specialist (Evening Shift) - SeaTac, WA

Accommodations Plus InternationalSeattle, WA, US
19 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Summary :

The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Customer Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.  Position Type and Expected Hours of Work

This is a full-time position for evening shift, 5pm-1am - Monday, Tuesday, Wednesday, Thursday, Sunday.  (Friday / Saturday off).  Flexible schedule availability, including weekends may be required.

Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following :

  • Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
  • Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
  • Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
  • Alert supervisor on all items of critical nature that require management involvement to solve and / or avoid potential challenges that may impact either the client or API adversely.
  • Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
  • Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
  • Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
  • Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
  • Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
  • Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

  • Knowledge of airline crew scheduling is a strong plus.
  • Prior experience with GDS systems, hotel reservation systems, airline reservation systems and / or related functions preferred but not required.
  • Excellent Interpersonal skills.
  • Able to work in a fast paced environment.
  • Great telephone etiquette.
  • Excellent writing skills.
  • Excellent computer skills.
  • Ability to multi task and prioritize.
  • Detail oriented with great organizational skills.
  • Flexible work schedule including availability to work weekends and holidays.
  • Able to work overtime if needed.
  • Second language a plus.
  • Position Type and Expected Hours of Work

    This is a full-time position for evening shift, 5pm-1am - Monday, Tuesday, Wednesday, Thursday, Sunday.  (Friday / Saturday off).  Flexible schedule availability, including weekends may be required.

    Compensation

    This is a non-exempt, hourly position. The hourly wage for this role is $25.00 per hour.

    Required Experience

  • Ability to positively present API in customer facing situations.
  • Customer service background is a plus.
  • Airline / Hotel / Travel experience is a plus.
  • Who We Are

    API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

    Other Duties

    Duties, responsibilities and activities may change at any time according to business needs.

    The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

    Work Environment

    This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

    AAP / EEO Statement

    Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

    Powered by JazzHR

    2PgywMvB4r

    Create a job alert for this search

    Customer Support Specialist • Seattle, WA, US

    Related jobs
    • Promoted
    Customer Service Support Representative

    Customer Service Support Representative

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Customer Service Support Representative - Specialty Testing Client Billing (Remote).Key Responsibilities : Manage outbound calls or email replies, averaging 50-60 contac...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeSnohomish, WA, US
    Full-time
    We are seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    PitchBook DataSeattle, WA, US
    Full-time
    At PitchBook, a Morningstar company, we are always looking forward.We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive o...Show moreLast updated: 10 days ago
    • Promoted
    Commissary Support Clerk

    Commissary Support Clerk

    US Government JobsMarysville, WA, US
    Full-time
    Serves as a Commissary Support Clerk in a commissary store at a Defense Commissary Agency (DeCA) facility.The primary purpose of this position is to perform a variety of store-level work associated...Show moreLast updated: 3 days ago
    • Promoted
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    VirtualVocationsSeattle, Washington, United States
    Full-time
    A company is looking for a Service Center Support Specialist II.Key Responsibilities Verify and validate documentation to ensure compliance with regulatory requirements and company policies Upda...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    California Licensed Customer Support Rep

    California Licensed Customer Support Rep

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Customer Support Representative, Level 1.Key Responsibilities Manage and prioritize a high volume of customer support tickets via phone and chat, ensuring timely resolu...Show moreLast updated: 11 hours ago
    • Promoted
    Client Services Concierge

    Client Services Concierge

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Concierge Partner.Key Responsibilities Assist clients with system navigation, login issues, and advanced features via phone and email Fulfill account management reques...Show moreLast updated: 1 day ago
    • Promoted
    Client Service Coordinator

    Client Service Coordinator

    Banfield Pet HospitalIssaquah, WA, US
    Full-time
    Client Service Coordinator - WA.The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms ...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Customer Service Coordinator

    Bilingual Customer Service Coordinator

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Bilingual Customer Service Coordinator.Key Responsibilities Field inbound calls from customers, assisting with inquiries and service-related questions Resolve issues b...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Associate Customer Experience

    Senior Associate Customer Experience

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Senior Associate, Customer Experience.Key Responsibilities Lead strategic planning to enhance customer experience for DashPass subscribers Analyze data to identify opp...Show moreLast updated: 5 hours ago
    • Promoted
    Outbound Call Agent

    Outbound Call Agent

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a REMOTE Outbound Call Agent.Key Responsibilities : Make high-volume outbound calls to healthcare facilities to retrieve patient charts Accurately record, verify, and inp...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Down To Earth Cuisine LlcKent, WA, US
    Part-time
    Part-time, 1520 hours per week (flexible hours, typically 10am2pm).At Down to Earth Cuisine, we deliver high-end, nutritious, and restaurant-quality meals directly to our clients homes.Our mission ...Show moreLast updated: 2 days ago
    • Promoted
    Remote Call Center Specialist

    Remote Call Center Specialist

    VirtualVocationsEverett, Washington, United States
    Remote
    Full-time
    A company is looking for a Resolution Center - Remote Call Center Specialist.Key Responsibilities Handles a high volume of inbound and outbound calls, resolving routine inquiries and directing co...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Experience Lead

    Customer Experience Lead

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Customer Experience Lead.Key Responsibilities Lead escalated case resolution by managing high-priority requests and coordinating with internal and external partners Fa...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Outbound Call Agent

    Remote Outbound Call Agent

    VirtualVocationsEverett, Washington, United States
    Remote
    Full-time
    A company is looking for a REMOTE Outbound Call Agent.Key Responsibilities : Make high-volume outbound calls to healthcare facilities to retrieve patient charts Accurately record, verify, and inp...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate - Temporary

    Customer Service Associate - Temporary

    WalgreensEnumclaw, WA, US
    Full-time
    Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Customer Service Associate

    Retail Customer Service Associate

    FedEx Office and Print ServicesRedmond, WA, United States
    Full-time
    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 1 day ago
    • Promoted
    Senior Customer Experience Specialist

    Senior Customer Experience Specialist

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Customer Experience, Senior Specialist (Product).Key Responsibilities Handle approximately 40 product and technical support tickets daily with accuracy and empathy Man...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    WalgreensMercer Island, WA, US
    Full-time
    Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...Show moreLast updated: 30+ days ago
    • Promoted
    Member Support Advocate

    Member Support Advocate

    VirtualVocationsEverett, Washington, United States
    Full-time
    A company is looking for a Member Sales Support Representative to assist Health Plan Members remotely.Key Responsibilities Handle inbound, outbound, and chat interactions with members and provide...Show moreLast updated: 30+ days ago