Student Services Specialist

Posting Details

Position Information

Position / Classification Title Student Services Specialist

Working Title Student Services Specialist

Competency Level Contributing

Position Number 100514

Salary Grade Equivalent 65 GN05

FLSA Non-Exempt

Appointment Type Permanent - Full Time

FTE 1 = 40 hours / week, 12 months

If time limited, duration date

Department Hiring Range $33,540- $43,384

EEO-1 Category Professionals

SOC Code 13-2072 - Loan Officers

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University () (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU .edu .

Primary Function of Organizational Unit

The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

Primary Purpose of Position

The primary purpose of this position is to counsel students, parents and the public concerning the entire range of financial aid programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial aid opportunities and responding to correspondence. The candidate will be expected to understand and apply federal, state and university policies and procedures and must also possess a general knowledge of the Student BANNER system.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a thorough knowledge of Federal financial aid regulations and programs, the need analysis process, financial aid packaging in an automated environment and the US Department of Education Title IV Delivery System; knowledge of automated financial aid database system and Electronic Data Exchange; knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Minimum Education / Experience

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Master’s degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and / or conferences, and recruitment activities.

Licenses or Certification required by Statute or Regulation

N / A

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Hours Monday - Friday 8-5

Position required to work during periods of adverse weather or other emergencies No

Campus Security Authority Designated Position No

Key Responsibilities and Related Competencies

Required Competency Managing Work Processes

Duties

Review and access appropriate screens and systems to inform customer if documents are complete or incomplete and what is needed in order to complete the Financial Aid process or to respond to questions. Key comments on RHACOMM. Complete weekly reports, call campaigns, respond to emails and award, update and revise awards as needed.

Required Competency Decision Making

Duties

Operate within the given parameters of authority in giving information and making obligations. Employee must notify the student via phone, mail or email when updates are performed. Employee can recommend approaches to solving routine problems relating to programmatic requirements or standards.

Required Competency Coordination - Operations

Duties

Employee must answer all phone calls by third ring and cause no caller / visitor complaints. Respond to emails from the SSA Departmental email account as needed and personal email as it relates to student inquiries. Respond to Chat inquiries.

Required Competency Program Management

Duties

Employee must be able to gain access and be able to effectively interpret the data in the following programs / systems : BANNER, BDMS, Jabber, FINESSE and NextGen as well as FAA, COD, NSLDS to review students information in order to accurately respond to inquiries. Employee must be able to address and resolve routine service matters and possess the ability to prioritize their workload.

Required Competency "Client / Customer Service "

Duties

Employee must make every effort to assist students with financial need. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU. Employee must develop good efficient customer relations within program area.

Required Competency Information / Records Administration

Duties

Review and accurately interpret records and information in Banner and NextGen in order to respond to students and parents inquiries. Employee must be able to collect data and input data in Banner or NextGen and perform associated tasks with the collection of those documents. Key comments on RHACOMM. Employee must adhere to university, state and federal confidentiality regulations. Scan and index documents in BDMS. In addition file (daily, weekly or yearly) documents for each student in the appropriate office or area.

Posting Detail Information

Posting Number SPA01393P

Open Date 12 / 20 / 2024

Close Date 11 / 30 / 2025

Special Instructions to Applicants

Applicant Documents

Required Documents

Resume / CV

Letter of Recommendation 1

Letter of Recommendation 2

Optional Documents

Cover Letter

DD-214 (Veterans Only)

NGB23A or NGB22 / DD256 (National Guard Only)

Licenses and / or Certification required by Statute or Regulation

Supplemental Questions

Required fields are indicated with an asterisk (

• ).
• Explain your working knowledge of Federal Financial Aid regulations and programs.(Open Ended Question)
• Please explain excellent customer service.(Open Ended Question)
• What is your working knowledge of Banner or equivalent system?(Open Ended Question)

North Carolina Central University

1801 Fayetteville St.

Durham, NC, 27707

Mainline : 919-530-6100

The Clery Act ()

Privacy Policy

Title IX ()

© 2025 North Carolina Central University

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at

Any data not saved will be lost.

Click 'OK' to keep your session active.