Office Support Associate

Office Support Associate

Performs at a professional level in a fast-paced environment answering inbound calls, making outbound calls, and directing calls to the correct person in an expedient manner. Greets visitors in a cheerful manner and directs them to the appropriate department or person. Assists customer service in developing sales and with paperwork. Responsible for learning and understanding the entire front-end process to ensure successful service for our patients.

Job Duties :

• Develop and maintain working knowledge of current products and services offered by the company.
• Answer all calls within 3 rings
• Answers all incoming telephone calls and directs caller to the appropriate recipient.
• Takes messages for all departments as needed.
• Assists customer service representatives as required.
• Responsible for handling Customer Satisfaction Survey and Questionnaires.
• Assists with the daily paperwork.
• Assists with the Service Plus program.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Assists other departments with clerical help as required.
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
• Pays attention to detail and has great organizational skills.
• Customer service oriented with excellent verbal and written communication skills.
• Flexible with the actual work and the hours of operation.
• Review all required documentation to ensure accuracy
• Answer all calls and emails in a timely manner, in adherence to their goals.
• Be courteous in assisting patients with their needs.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Other duties as assigned.

Requirements

Minimum Job Qualifications :

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.