MOTORIST SERVICES SPECIALIST - 76004911

Motorist Services Specialist

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission : the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include : Paid Parental Leave, Annual and Sick Leave Package, Nine Paid Holidays, State Health and Life Insurance, Educational Benefits, Contributory Retirement Plan.

To learn more about FLHSMV and why it's a great place to work, visit our website at :

flhsmv.gov / careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities : The Motorist Services (MS) Analyst I in the Bureau of Motorist Services Support, Quality Assurance (QA) Program is essential in meeting the Florida Highway Safety and Motor Vehicles' (FLHSMV) statutory directive and strategic goals by working to strengthen the integrity of driver license and motor vehicle issuance offices throughout the state. This position will work independently in a project-oriented position that serves to protect the citizens of Florida by ensuring accurate issuance of driver license and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities as well as working to strengthen and support partnerships with Tax Collectors and other government and private organizations partnering with FLHSMV.

As a candidate for this position, you will be responsible for identifying possible weaknesses, recommending changes and enhancements, and working with management to resolve potential issues. The ideal candidate for this position is analytical, self-motivated, well-spoken, and an independent thinker. This career can be very rewarding for the individual who desires to play a part in protecting the citizens of Florida by recommending and implementing measures to improve credential issuance and reduction in fraud.

Knowledge, Skills, and Abilities :

• Skill in using the Florida Driver License Information System (FDLIS) / Online Registration and Identity Operating Network (ORION) and / or Florida Real-time Information System (FRVIS).
• Knowledge of the principles and techniques of effective oral and written communication.
• Knowledge of the methods of data collection, analysis, and organization.
• Skill in understanding and applying applicable rules, regulations, policies, and procedures to determine compliance with Motorist Services program standards.
• Skill in conducting research, evaluating data, and developing recommendations.
• Skill in planning, coordinating, and managing multiple work assignments with varied deadlines.
• Ability to utilize problem solving and decision-making techniques.
• Ability to work independently with minimal supervision.
• Ability to work with and maintain confidential information.
• Ability to establish and maintain effective relationships with others.

Preferred Qualifications :

General Information :