Customer Service Representative

Job Description

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time . Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in .

No prior experience is necessary Apply for the position today by completing the form and completing the assessment.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Responsibilities

Provide exceptional customer service to existing clients, ensuring their needs are met and questions are answered promptly and professionally.

Assist prospective clients by responding to inquiries, providing information about our products and services, and guiding them through the next steps.

Learn and adapt to office procedures and workflows, contributing positively to our team environment.

Maintain accurate records of customer interactions and follow up as needed to ensure satisfaction.

Collaborate with team members to achieve office goals and support overall agency growth.

Participate in training and development opportunities to continuously improve service skills and product knowledge.

Uphold the agency's values and standards in every customer interaction.

Requirements

High school diploma or equivalent required.

No prior customer service experience necessarytraining will be provided.

Strong communication skills, both verbal and written.

Ability to work effectively in a fast-paced, team-oriented environment.

Positive attitude and willingness to learn new skills.

Basic computer proficiency and ability to navigate multiple systems.

Attention to detail and strong organizational skills.

Insurance licensing is not required, but highly recommended. Support for licensing may be available for qualified candidates.

Must complete the application form and assessment as part of the hiring process.